Allison McMillan
Pace,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Cumberland Farms
Milton, FL
07.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Mentored junior team members and managed employee relationships.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
School Custodian
ABM Industries
MILTON, FL
01.2022 - 06.2022
- Cleaned and sanitized all classrooms, restrooms, hallways and other common areas in the school.
- Maintained janitorial supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Emptied trash cans in all classrooms, offices, restrooms and hallways each morning.
- Assisted with special events at the school by setting up tables, chairs and decorations.
- Ensured that proper safety procedures were followed when using hazardous chemicals or operating machinery or equipment.
- Replenished restroom supplies such as soap, paper towels and toilet tissue.
- Reported any unsafe conditions found within the facility to appropriate personnel.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Maintained accountability for building keys, master keys and access cards.
Education
High School Diploma -
MARTIN COUNTY HIGH SCHOOL
Inez, KY06-2020
Skills
- Call Management
- Staff Training
- Customer Service
- Active Listening
- Problem-solving abilities
- Product Knowledge
- Product Education
Timeline
Customer Service Representative
Cumberland Farms
07.2023 - Current
School Custodian
ABM Industries
01.2022 - 06.2022
High School Diploma -
MARTIN COUNTY HIGH SCHOOL