Allison McNulty
Everett,MA
Summary
Detail-oriented Hospitality Supervisor with 5+ years of experience in overseeing daily operations, ensuring guest satisfaction, and leading a team. Skilled in problem- solving, staff training, and maintaining high standards of service.
Overview
10
10
years of professional experience
Work History
Hospitality Supervisor
Sonder
Boston, MA
03.2022 - Current
- Manage daily operations at multiple locations throughout Boston including Hotel and Warehouse properties
- Complete monthly inventory order using internal procurement system in order to maintain par levels at all properties
- Create, maintain and share bi-weekly schedule for hourly team members
- .Schedule and conduct weekly 1v1s with all direct reports to deliver consistent performance based feedback
- Perform weekly follow up with Housekeeping and Maintenance vendors
- Created, implemented and maintained weekly linen delivery process for hotel properties
- Monitor data and Guest review scores using Medallia
- Worked closely with multiple direct reports to enable upward growth within the company
- Review and approve timecards with use of ADP accordance with company policy
- Developed relationship with Animal Rescue League of Boston to completely bi-weekly donation of stained/unusable linen
- Independently coordinated monthly company Culture events within specified budget
- Perform all recruiting duties including interviewing and onboarding new employees
- Submit monthly expense reports
Senior Hospitality Agent
Sonder
Boston, MA
11.2019 - 03.2022
- Assisted in managing over 200 units in Boston
- Work and communicate with our Customer Service Team to ensure every Guest has a top- notch stay and confirm Guests have all Access information needed to do so
- Organize, prioritize and triage tasks to Hospitality Agents in the field
- Coordinate with third party vendors i.e housekeeping teams and laundry
- Receive , weigh and organize all laundry
- Perform Front Desk duties at hotel properties such as checking in Guests and luggage storage
- Communicated with Guests in all properties both in person and via Salesforce in order to resolve issues
- Manage furniture replacements and coordinate their deliveries
- Conduct monthly inventory counts for linens, terry and apartment items at local warehouse
- Assisted in rollout of multiple projects such as installation of Yale keypads in multiple properties
- Work independently on weekends handling any issues that guests, vendors or building management may have i.e access, supplies, parties, etc
- Organized and completed weekly inventory deliveries to all locations throughout Boston
Hospitality Agent
Sonder
Boston, MA
02.2019 - 11.2019
- Schedule and complete daily room checks
- Perform basic plumbing duties such as snaking drains
- Perform minor repairs such as changing light bulbs and air filters
- Work and communicate with Senior Hospitality Agent to receive and prioritize task execution
- Helped ensure all safety protocols were followed during COVID-19
- Coordinated Guest Requested item deliveries throughout multiple neighborhoods in Boston in timely and efficient manner
- Conduct weekly inventory at storage locations
Server
Navy Yard Bistro and Wine Bar
Charlestown, MA
05.2017 - 08.2019
- Greet guests in friendly and welcoming tone
- Memorized wine stock and accompanying meals, leading to daily wine sales of $300
- Helped work and organize large parties such as engagement parties and political fundraisers
- Conducted wine inventory
- Ensured restaurant was clean, organized and correctly set up before and after each shift
- Assisted in creating gift cards and to go orders
- Maintained an open dialogue with kitchen staff during each shift
- Performed opening duties, regular shift work and closing duties independently.
- Trained all new hosts , servers and backservers
- Answer all questions guests may have
- De - escalated tough situations with upset guests
- Created schedule for front of house staff
Server/Bartender
Beneventos & Al Dente
Boston, MA
05.2014 - 05.2017
- Interviewed/hired/trained new staff for both restaurants, including servers, bartenders, hosts and backservers
- Performed wine inventory for both restaurants
- Organized tip pooling system and ensured all servers and backerservers were paid fairly
- Worked 10- 14 hour shifts to ensure both restaurants were fully staffed at all times
- Set up bar/restaurant at beginning of shift and maintained cleanliness standards throughout shift
- Ensured all staff was in assigned area and restaurant was cleaned and properly set up at end of each shift
- Ensured each shift was properly staffed
- Assisted co-workers during high pressure rush periods in an effort to foster/ promote teamwork while providing great guest experience
Education
HSD -
Another Course To College
Brighton, MA06.2010
Skills
- Front Desk Operations
- Food safety knowledge
- Health and safety compliance
- Complaint Handling
- ADP
- Workday
- Salesforce
- Asana
- Tableau
Timeline
Hospitality Supervisor
Sonder
03.2022 - Current
Senior Hospitality Agent
Sonder
11.2019 - 03.2022
Hospitality Agent
Sonder
02.2019 - 11.2019
Server
Navy Yard Bistro and Wine Bar
05.2017 - 08.2019
Server/Bartender
Beneventos & Al Dente
05.2014 - 05.2017
HSD -
Another Course To College