Rosa Ruiz
Wichita,KS
Summary
Proven hospitality supervisor with strong complaint handling and health compliance skills. Enhanced guest satisfaction through effective issue resolution and workflow improvements.
Overview
33
33
years of professional experience
Work History
Hospitality Supervisor
Wesley Medical Center HCA
07.1993 - Current
- Supervised daily operations to ensure high-quality service delivery in a fast-paced environment.
- Mentored and trained hospitality staff on customer service excellence and operational procedures.
- Developed and implemented workflow improvements to enhance efficiency and guest satisfaction.
- Coordinated scheduling and staffing to optimize resource allocation during peak periods.
- Resolved guest complaints effectively, ensuring prompt solutions and maintaining satisfaction levels.
- Overcame challenging situations involving unhappy guests or unforeseen issues with grace under pressure to maintain overall satisfaction levels among clientele base consistently high.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Education
High School Diploma -
Wichita North High School
Wichita, KS05-1993
Skills
- Front desk operations
- Food safety
- Health and safety compliance
- Complaint handling
- Menu planning
Languages
Spanish
Native or Bilingual
Timeline
Hospitality Supervisor
Wesley Medical Center HCA
07.1993 - Current
High School Diploma -
Wichita North High School