Amir Almir
Miami
Summary
Dedicated hospitality supervisor with expertise in customer service, conflict resolution, and training. Proven ability to enhance service quality and drive team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hospitality Supervisor
The Gables Inn
coral gables
07.2022 - Current
- Supervised daily operations to ensure exceptional guest experiences.
- Trained and mentored staff in hospitality best practices, enhancing service quality.
- Assisted in resolving guest complaints promptly and effectively.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Conducted regular quality checks on service delivery and room conditions.
- Resolved conflicts between guests or staff members in a professional manner.
- Implemented cost-saving initiatives by sourcing alternative suppliers, improving budget management.
- Collaborated with management to develop training materials for new employees.
- Conducted regular meetings with team members to address performance issues, fostering open communication.
- Encouraged feedback from customers regarding their experience in order to improve services provided.
- Managed inventory levels for supplies and equipment, ensuring availability.
- Analyzed financial statements including sales reports and payroll information to identify areas of improvement within the department.
Education
Associate of Arts - Computer Science
Miami Dade College
Miami, FL06-2026
High School Diploma -
International Studies Preparatory Academy
Coral Gables, FL06-2025
Skills
- Front desk operations
- Customer service
- Guest monitoring
- Complaint handling
- Conflict resolution
- Training
- Sales marketing
- Budget management
- Inventory management
- Property systems
- Time management
- Cash handling proficiency
- Emergency planning
- Team building
- Cross-cultural sensitivity
- Analytical skills
- Reliability and punctuality
- Professional appearance
- Customer engagement
Languages
English
Professional
Spanish
Professional
Italian
Limited
Certification
- BLS CPR & First Aid
- Human Trafficking Awareness
Timeline
Hospitality Supervisor
The Gables Inn
07.2022 - Current
Associate of Arts - Computer Science
Miami Dade College
High School Diploma -
International Studies Preparatory Academy