ALLISON MENDEZ
Garden Grove,CA
Summary
Motivated and devoted veterinary receptionist/assistant known for versatility and dependability. Dedicated to providing help to teammates and clients. Experienced at managing front-desk tasks and creating a friendly environment for clients. Knowledgeable with animal health and care, with experience handling animals and assisting with medical treatments. Committed to improving animal welfare and assisting veterinarians in providing outstanding care. Eager to learn and improve, with a positive attitude and commitment to the team.
Overview
4
4
years of professional experience
Work History
Veterinary Receptionist/Assistant
OC Vet Animal Hospital
Laguna Woods, CA
03.2026 - 04.2026
- Provided excellent customer service to clients by answering phones promptly and courteously, addressing inquiries, and scheduling appointments.
- Maintained records of all animals seen at the clinic including vaccinations, treatments, medications administered and other related services provided.
- Performed administrative tasks such as filing paperwork, preparing invoices and collecting payments from clients.
- Restrained animals for veterinary examinations, treatments and procedures.
- Filled medication for pet owners and instructed them on how to administer.
- Administered vaccines.
- Supported X-Ray procedures for accurate diagnosis of animal conditions.
- Prepared surgery table for patients going under anesthesia.
- Maintained cleanliness of animal cages, kennels, examination rooms and treatment areas.
Veterinary Receptionist/CSR/Assistant
The Animal Doctors of Orange County
Buena Park, CA
09.2024 - 04.2026
- Assisted customers with inquiries, providing accurate information and timely solutions.
- Managed customer complaints effectively, ensuring satisfaction through problem resolution.
- Processed orders and returns efficiently, maintaining a smooth transaction flow.
- Utilized CRM software to track customer interactions and improve service quality.
- Adapted quickly to new systems and procedures to support customer needs effectively.
- Received positive feedback from customers for exceptional service and responsiveness.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted veterinarians with examinations and procedures.
- Maintained cleanliness and organization in examination rooms and surgical areas.
- Restrained animals for examination and treatment.
- Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment.
- Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian calendars.
- Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
Veterinary Assistant/Receptionist (Internship)
Aspire Veterinary Center
La Palma, CA
05.2024 - 07.2024
- Served as an enthusiastic and helpful first point of contact for new and existing clients.
- Effectively coordinated the flow of pets and owners in the lobby and assisted with all scheduling tasks.
- Identified potential emergencies over the phone and in-person and offered timely appointments.
- Performed front-desk duties and processed payments.
- Educated pet owners on proper pet care, nutrition, and preventative health care.
- Gave medications, vaccines, and treatments as prescribed by the veterinarian.
- Performed safe animal restraining techniques.
- Observed animals for signs of distress or illness and reported any changes to the veterinarian.
- Cleaned and sterilized medical instruments and equipment.
- Maintained records of treatments, medications, and other medical information.
- Kept a safe and clean environment for pets, including regular cleaning and disinfection of pet areas.
Retail Stock Associate
Columbia Sportswear
Garden Grove, CA
07.2022 - 02.2023
- Provided professional customer service to satisfy customer purchases.
- Effectively communicated and worked alongside the manager to ensure the highest quality of the sales floor.
- Managed inventory levels to ensure availability of products while minimizing stock-outs and excess inventory.
- Maintained the cleanliness of fitting rooms and sales floor.
- Assisted with grabbing clothing and picking up after customers.
- Communicated with customers about deals and discounts.
- Provided support at the cash register to finalize customers transactions.
Education
Graduate Certificate - Veterinary Assistant
American College Of Healthcare And Technology
Santa Ana, CA07-2024
High School Diploma -
Garden Grove High School
Garden Grove, CA05-2022
Skills
- Adaptability
- Flexibility
- Teamwork & Collaboration
- Bilingual
- Communication Skills
- Urgent Care Experience
LANGUAGES
English - Advanced
Spanish - Advanced
Timeline
Veterinary Receptionist/Assistant
OC Vet Animal Hospital
03.2026 - 04.2026
Veterinary Receptionist/CSR/Assistant
The Animal Doctors of Orange County
09.2024 - 04.2026
Veterinary Assistant/Receptionist (Internship)
Aspire Veterinary Center
05.2024 - 07.2024
Retail Stock Associate
Columbia Sportswear
07.2022 - 02.2023
Graduate Certificate - Veterinary Assistant
American College Of Healthcare And Technology
High School Diploma -
Garden Grove High School