Allison Merritt
Berkeley,California
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Dispatch Supervisor
Roll Wheelchair and Ambulatory Services
San Rafael, CA
12.2019 - 02.2026
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Scheduled, assigned, and monitored the work of dispatchers.
- Resolved customer complaints in a timely and professional manner.
- Processed invoices in accordance to established procedures.
- Reviewed and verified invoices for accuracy, completeness, and compliance with company policies.
- Developed and maintained job postings, recruitment strategies, and applicant tracking systems.
- Provided feedback to candidates throughout the hiring process.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
- Answered incoming calls promptly and courteously.
- Provided accurate information regarding services offered.
- Responded to customer inquiries in a timely manner.
- Conducted regular assessments of employee performance to identify areas needing improvement.
- Provided guidance and support to staff in the areas of customer service, sales, and marketing.
- Instructed trainees on proper use of office equipment and software applications.
- Monitored inventory levels, ordered new materials when needed, and tracked shipments to ensure timely delivery.
- Scheduled shift rotations for staff in order to maximize efficiency and productivity.
- Provided guidance, support, and mentorship to new hires during onboarding processes.
Non-Emergency Medical Driver
Roll Wheelchair and Ambulatory Services
San Rafael CA
06.2018 - 11.2019
- Ensured timely and safe transportation for patients to medical appointments.
- Maintained accurate records of patient transport schedules and delivery confirmations.
- Assisted passengers with mobility needs, providing support during boarding and disembarking.
- Conducted routine vehicle inspections to guarantee operational safety and compliance.
Private Nanny
Kennedy Helm
Oakland, CA
11.2013 - 01.2018
- Ensured safety and well-being of children through attentive supervision and proactive engagement.
- Developed and implemented age-appropriate activities to foster learning and social skills.
- Communicated effectively with parents to discuss children's progress, behavior, and daily routines.
- Managed schedules, including meal planning, transportation, and extracurricular activities for children.
- Organized playdates and educational outings to enhance children's learning experiences outside the home.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Provided safe transportation to and from school, extracurricular activities, and other events.
Education
Some College (No Degree) - Early Childhood Education
Berkeley City College
Berkeley, CASkills
- Route Planning
- Employee Training
- Incident Reporting
- Positive communication skills
- Dispatcher monitoring
- Schedule checking and oversight
- Schedule Management
- Customer Relations
- Dispatch Coordination
- Adjusting routes
- Critical thinker
Languages
Tagalog (Filipino)
Native/ Bilingual
English
Native/ Bilingual
Interests
- Interest in home care and working with children, although I do not have children of my own, children and care of others is a skill and job I am seeking
Timeline
Dispatch Supervisor
Roll Wheelchair and Ambulatory Services
12.2019 - 02.2026
Non-Emergency Medical Driver
Roll Wheelchair and Ambulatory Services
06.2018 - 11.2019
Private Nanny
Kennedy Helm
11.2013 - 01.2018
Some College (No Degree) - Early Childhood Education
Berkeley City College