Allison Morgan
Brownsville,TN
Summary
Dynamic professional with a proven track record at West Tennessee Bank, enhancing customer satisfaction and streamlining branch operations. Expert in cash handling and deposit processing, coupled with exceptional customer relations skills. Achieved significant improvements in client service delivery, leveraging investment strategies and property valuation knowledge for business growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Universal Banker
West Tennessee Bank
06.2024 - Current
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
Manager
Trimble Food Market
06.2022 - 06.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Identified areas for improvement within the gas station operations, presenting solutions that led to increased efficiency and customer satisfaction.
- Handled cash transactions with precision, maintaining accurate records of sales throughout shifts.
- Participated in ongoing training initiatives to stay up-to-date on company policies, industry trends, and best practices for gas station operations.
Sales Manager
Kristi’s Cottage Online Sales
03.2019 - 12.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Education
High School Diploma -
Dyer County High School
Newbern, TN05.2022
Skills
- Branch operations
- Cash handling proficiency
- Deposit processing
- Investment strategies
- Appraisal review
- Property valuation
- Customer relations and communications
Certification
•OSHA CERTIFIED
•COMPUTER OPERATIONS
•MICROSOFT
•KEYBOARD SKILLS
Timeline
Universal Banker
West Tennessee Bank
06.2024 - Current
Manager
Trimble Food Market
06.2022 - 06.2024
Sales Manager
Kristi’s Cottage Online Sales
03.2019 - 12.2022
High School Diploma -
Dyer County High School