Allison Munos
Chicago,IL
Summary
Detail-oriented business management student with a concentration in Business Analytics and a Data Analytics Minor. Experienced operations leader leveraging data to enhance workflows and service quality. Committed to contributing to Northwestern Medicine's General Administration Internship, supporting hospital operations projects and gaining insights into healthcare administration.
Overview
13
13
years of professional experience
Work History
Bar Operations Manager
La Principal
Evanston, Illinois
05.2016 - Current
- Supported daily operations for high-volume bar and restaurant, coordinating staff, inventory, and service flow for 20-person team during peak hours.
- Developed weekly schedules and adjusted staffing in real time based on volume patterns, ensuring optimal coverage while managing labor costs in 60-seat venue.
- Created and maintained standard operating procedures for opening, closing, cash handling, and cleanliness, supporting consistency and compliance across shifts.
- Built a high-volume bar and restaurant, coordinating staff, inventory, and service flow for alternating weekly schedules and adjusted staffing in real time based on volume patterns, maintaining coverage while controlling labor costs in a 60-seat venue.
- Trained and onboarded 50+ team members on service standards, safety expectations, and systems, fostering a stable, high-performing front of house team.
- Monitored daily and weekly sales and volume trends to inform staffing, product mix, and promotions, utilizing data to drive operational decisions.
- Coordinated with kitchen, vendors, and leadership to ensure supplies, equipment, and staff are aligned for busy periods and special events
- Resolve customer issues and escalations quickly and professionally, turning service breakdowns into recoveries and protecting the overall guess experiences
- Manage ordering, delivery coordination, and relationships across 10 suppliers to keep essential items in stock while minimizing waste.
Operations Shift Supervisor
Jimmy John's Gourmet Sandwiches
Rock Island, Illinois
05.2013 - 05.2016
- Supervised daily shift operations in a fast-paced casual environment, balancing speed, quality, and customer service
- Monitored health, safety, and sanitation adherence across all shifts to maintain a safe and clean environment.
- Trained new team members on food safety and cleanliness standards, fostering a culture of safety and compliance.
- Coordinated prep work, inventory counts, and supply ordering to ensure optimal readiness during peak demand periods.
Education
Bachelor of Science - Business Management (Business Analytics)
Northeastern Illinois University
Chicago, IL08-2027
Skills
- Staff scheduling
- Inventory control
- Sales forecasting
- Supplier management
- Operations management
- Team training
- Budget management
- Microsoft Excel
- Cross-functional communication
Timeline
Bar Operations Manager
La Principal
05.2016 - Current
Operations Shift Supervisor
Jimmy John's Gourmet Sandwiches
05.2013 - 05.2016
Bachelor of Science - Business Management (Business Analytics)
Northeastern Illinois University