Summary
Overview
Work History
Education
Skills
Timeline
Bartender
Sheina Olivera

Sheina Olivera

Sparks,NV

Summary

Dynamic Bar Operations Manager with a proven track record at Nevada Wine and Spirits, enhancing sales through innovative promotions and strategic partnerships. Expert in menu optimization and staff training, achieving significant improvements in service standards. Skilled in recruitment and guest interaction, adept at fostering a positive team environment and maximizing profitability.

Overview

17
17
years of professional experience

Work History

Bar Operations Manager

Nevada Wine and Spirits
01.2024 - 08.2024
  • Boosted sales performance through the introduction of innovative promotions and special events tailored to target demographics.
  • Elevated customer experiences through personalized services such as mixology demonstrations or custom drink recommendations based on preferences.
  • Analyzed sales data to identify trends, optimize menu offerings, and maximize profitability.
  • Managed staff recruitment, training, and scheduling to ensure optimal coverage during peak hours.
  • Reduced waste levels by closely monitoring stock levels, implementing proper rotation practices, and adjusting orders as needed.
  • Fostered a positive team atmosphere by regularly recognizing staff achievements and organizing team-building events.
  • Addressed and resolved customer complaints promptly, turning potentially negative situations into positive outcomes.
  • Developed targeted marketing strategies to drive foot traffic and boost overall revenue.
  • Attracted new clientele via strategic partnerships with local businesses or organizations in the community for cross-promotional initiatives.
  • Maintained compliance with local regulations by conducting regular safety audits and addressing any identified issues promptly.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.

Clerical Assistant

K2 Development
02.2022 - 01.2024
  • Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
  • Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
  • Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
  • Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.

Bar Operations Manager

The Lake bar and Grill
Sparks, NV
2007.04 - 2021.03
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Associate of Arts - Accounting And Business Management

University of Houston - Downtown
Houston, TX
04.2007

Associate of Arts - Culinary Arts

Kapiolani Community College/University of HI Community Colleges
Honolulu, HI
02.2005

Skills

  • Health and safety
  • Recruitment and hiring
  • Scheduling Coordination
  • Menu development
  • Bar Layout Design
  • Guest Interaction
  • Verbal and written communication
  • Outgoing Personality
  • Training and mentoring
  • Safety awareness
  • Responsible Alcohol Service
  • Inventory Control
  • Staff Training

Timeline

Bar Operations Manager

Nevada Wine and Spirits
01.2024 - 08.2024

Clerical Assistant

K2 Development
02.2022 - 01.2024

Bar Operations Manager

The Lake bar and Grill
2007.04 - 2021.03

Associate of Arts - Accounting And Business Management

University of Houston - Downtown

Associate of Arts - Culinary Arts

Kapiolani Community College/University of HI Community Colleges

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Sheina Olivera