Allison Nance
Columbus,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Charter Spectrum
03.2023 - Current
- Reviewed and solved account and billing discrepancies.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong relationships with customers, fostering trust and confidence in the company''s billing procedures.
- Trained new hires on company-specific billing software, policies, and procedures, promoting team cohesion and productivity.
Inventory Control Lead
Chewy
08.2021 - 06.2022
- Count product and record data using RF scanner
- Verify inventory computations by comparing them to physical counts, and investigate discrepancies or adjust errors
- Maintain items in an orderly and accessible manner in their proper locations
- Examine and inspect product for wear or defects, reporting and donating any damage.
Fulfillment Specialist
Chewy
01.2021 - 08.2021
- Pack, seal, label, and affix postage to prepare materials for shipping
- Operate Power Industrial Trucks to fulfill orders
- Complete orders accurately and in a timely manner.
Assistant Manager
Domino's
12.2019 - 09.2020
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Review inventory and sales records to prepare reports for management and budget departments.
Shipping Clerk
Repacorp Inc.
04.2019 - 12.2019
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials
- Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates
- Inspect outgoing work for compliance with customers' specifications.
Education
High School Diploma -
Fairbanks High School
Milford Center, OH05.2014
Skills
- Call Management
- Problem Resolution
- Product Knowledge
- Account Management
- Complaint Resolution
- Data Collection
Accomplishments
Awarded Bronze recognition for July.
Mentoring ability given due to receiving Bronze recognition.
Certification
- Walkie Rider
- Order picker
Timeline
Customer Service Representative
Charter Spectrum
03.2023 - Current
Inventory Control Lead
Chewy
08.2021 - 06.2022
Fulfillment Specialist
Chewy
01.2021 - 08.2021
Assistant Manager
Domino's
12.2019 - 09.2020
Shipping Clerk
Repacorp Inc.
04.2019 - 12.2019
High School Diploma -
Fairbanks High School