ALLISON OBANNON
Summary
Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Overview
6
6
years of professional experience
Work History
Phlebotomist
KED Plasma
05.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including geriatric, and challenging cases.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
Pro Services Specialist
Floor and Decor
10.2020 - 04.2021
- Collaborated across departments to resolve customer-related issues
- Built trusting relationship with customers to better understand needs
- Managed customer calls efficiently in fast-paced call center environment
- Followed up with customers to offer additional support and check resolution satisfaction.
Infant Room Teacher
Crossroads Academy
07.2019 - 06.2020
- Encouraged self-esteem, independence, and respect through positive role-modeling
- Supervised babies during all activities to maintain safety and wellbeing
- Communicated effectively by being friendly and nurturing and cultivating connection
- Monitored children's progress and discussed challenges with parents and caregivers to foster open communication
- Fostered welcoming learning environments rooted in exploring the world and building developmentally appropriate skills.
Medical Billing Administrator
Trina Fricks
01.2019 - 07.2019
- Reviewed patient records for accuracy and completeness of information, and verified insurance coverage.
- Prepared and submitted claims to insurance companies for reimbursement.
- Processed incoming payments from insurance companies or patients.
- Resolved billing disputes with insurance companies in a timely manner.
- Maintained accurate accounts receivable records and updated patient files accordingly.
- Performed periodic audits of coding accuracy according to established protocols.
Education
NHA Phlebotomy Certification - Phlebotomy
Georgia School of Phlebotomy
05-2024
High School Diploma -
Douglas County High School
Douglasville, GA05.2014
Skills
- Order of Draw
- Special Collections
- Detail Oriented
- Empathy
- Bilingual
- De-Escalation Techniques
- Creative Problem Solving
- HIPAA compliance
- Venipuncture expertise
- Patient support
- Quality control
Languages
Spanish
Full Professional
Timeline
Phlebotomist
KED Plasma
05.2024 - Current
Pro Services Specialist
Floor and Decor
10.2020 - 04.2021
Infant Room Teacher
Crossroads Academy
07.2019 - 06.2020
Medical Billing Administrator
Trina Fricks
01.2019 - 07.2019
High School Diploma -
Douglas County High School
NHA Phlebotomy Certification - Phlebotomy
Georgia School of Phlebotomy
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