Allison Olsson
Winter Garden,Florida
Summary
Proven leader and certified pet trainer at Petsmart, adept in team management and customer service, significantly enhancing store operations and customer loyalty. Leveraged creativity and problem-solving to improve merchandise presentation and training program success, demonstrating exceptional multitasking and organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Lead With Keys
Petsmart
07.2022 - Current
- Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.
- Assisted customers with returns, refunds, questions and resolved complaints.
- Assisted on register, the petcare department, the grooming salon, and worked trucks daily.
- Fielded phone calls, answering questions, or transferring to the appropriate department as requested.
- Facilitated smooth store operations with efficient delegation and prioritization of tasks for all team members, maintaining a high level of productivity.
- Maintained a positive work environment through effective communication, teamwork, and ongoing support for coworkers.
- Performed regular inventory audits to maintain accurate stock levels and ordering weekly supplies needed for various departments.
- Improved merchandise presentation by creating visually appealing displays, preventing infestation of consumable products and short dating inventory to reduce loss in sales.
- Trained new employees on company policies, best practices, and sales techniques to promote a seamless integration into the team.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Pet Training Instructor
Petsmart
03.2024 - Current
- Instructed group and private classes for dogs of various ages and personalities utilizing positive reinforcement techniques, resulting in improved socialization and behavior.
- Fostered a safe and supportive learning environment for both pets and their owners while consistently upholding company policies and procedures.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Managed scheduling and logistics for classes, ensuring smooth operations at all times.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Maintained clean training arena for group classes.
- Promote training by answering phone calls, assisting customers with questions pertaining to dog behavior, and selling classes.
- Collaborated effectively with fellow instructors to address any challenges that arose during training sessions, continuously improving overall program success.
Pet Care Associate
Petsmart
06.2021 - 07.2022
- Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
- Educated customers on proper animal care and handling, and assisted in choosing pets to fit their interest and lifestyle.
- Enhanced customer satisfaction by assisting in setting up enclosures for new pets and increasing sales.
- Cleaned animal enclosures to maintain clean living spaces for pets and prevent spread of disease.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Minimized animal illness and injury risk by monitoring behaviors and eliminating safety hazards.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Conducted routine maintenance on the aquatic life system and scrubbed fish tanks daily.
- Fulfilled online orders and preformed stock checks for customers.
- Provided backup on register and covered cashier breaks as needed.
- Answered calls pertaining to pet care.
Education
High School Diploma -
West Orange High School
Winter Garden, FL06.2021
Skills
- Self-motivation and discipline
- Creativity and Innovation
- Public speaking abilities
- Sales and Customer Service
- Record Keeping and Organization
- Problem-Solving
- Time Management
- Multitasking Abilities
- Team management
- Certification in Pet Training
Certification
Accredited Petsmart Trainer- March 2024
Timeline
Pet Training Instructor
Petsmart
03.2024 - Current
Associate Lead With Keys
Petsmart
07.2022 - Current
Pet Care Associate
Petsmart
06.2021 - 07.2022
High School Diploma -
West Orange High School