Logen Gifford
Broken Arrow,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Associate Lead With Keys
Petsmart
Broken Arrow, OK
04.2023 - Current
- Assisted in managing the daily operations of a large retail store, including customer service, cashiering, and stocking.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Ticketed, arranged and displayed merchandise to promote sales.
- Exchanged merchandise for customers and accepted returns.
- Recommended, selected and located merchandise based on customer desires.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended merchandise to customers based on needs and preferences.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Partnered with store leadership team to learn and understand management processes and reports.
- Collaborated with management to determine key tasks and delegate to staff members.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Assisted in general housekeeping to maintain store image.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Supervised bank deposits and security procedures to support store opening and closing.
Early Morning Stocker
PetSmart
Broken Arrow, OK
02.2022 - Current
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Operated forklift and pallet jacks to unload trucks and move products throughout the store.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Verified accuracy of incoming shipments against purchase orders.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Restocked shelves according to plan-o-grams set up by management team.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Performed daily inventory checks to maintain accurate records for ordering purposes.
- Conducted price changes as needed, following established procedures.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
- Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
- Maintained an orderly appearance at all times throughout the store.
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
- Followed instructions to properly arrange merchandise items.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Unloaded delivery trucks and stocked shelves with incoming merchandise.
Twitch Streamer
Twitch
02.2016 - Current
- Created content for Twitch streams to engage viewers and increase engagement.
- Developed strategies for increasing viewership on Twitch streams.
- Provided feedback and guidance to streamers on how to improve their streaming experience.
- Set up equipment such as microphones, cameras, lighting, and other audio and visual components prior to streaming.
- Edited video footage of past streams for promotional purposes.
- Researched trends in the gaming industry to develop new ideas for streaming content.
- Analyzed data from previous streams to identify areas of improvement and track progress over time.
- Collaborated with other streamers to produce high-quality content that appeals to a wide audience base.
- Engaged with followers through social media platforms including Twitter, Facebook, Instagram, YouTube.
- Organized giveaways and contests during live streams as part of marketing efforts.
- Managed donations received from viewers during live streams.
- Promoted upcoming streams through various online channels such as Reddit or Discord servers.
- Created graphics such as banners and logos for use on Twitch channels or promotional materials.
- Maintained records of all financial transactions related to streaming activities.
- Assisted in developing a brand identity for the streamer's channel through consistent messaging across all digital platforms.
- Watched videos post-competition to assess performance and identify weaknesses.
Chief Executive Officer
Xero Entertainment
Broken Arrow, OK
03.2018 - 11.2023
- Developed strategic plans and objectives to ensure organizational growth and profitability.
- Established policies, procedures, and protocols to improve operational efficiency.
- Led the recruitment process for executive-level positions within the organization.
- Oversaw all aspects of financial management, including budgeting and forecasting.
- Reviewed employee performance evaluations in order to make personnel decisions.
- Developed creative solutions for complex problems facing the organization.
- Drove company vision with collaborative employee engagement techniques and strategic leadership.
Petcare Specialist
PetSmart
Broken Arrow, OK
12.2021 - 02.2022
- Provided pet owners with detailed instructions and guidelines on how to properly care for their pets.
- Conducted daily health checks of all animals in the facility to ensure they were healthy and free from any illnesses or injuries.
- Assisted in administering medication, vaccinations, and other treatments as prescribed by veterinarians.
- Monitored food intake levels of all animals and ensured proper nutrition was being provided.
- Maintained records of animal histories, medications, treatments, and other important information related to their care.
- Interacted with customers in a friendly manner to provide them with accurate information regarding pet care services offered by the facility.
- Observed animal behavior closely for signs of stress or illness that could require medical attention.
- Provided advice on proper nutrition for various types of pets based on breed type, size, age.
- Fed pets on-schedule and with appropriate food for developmental or health requirements.
- Communicated positively with clients to understand and meet pets' unique needs.
Cashier
PetSmart
Broken Arrow, OK
07.2021 - 12.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, OK05-2021
Skills
- Strong Leadership
- Staff Oversight
- Staff Training
- Customer Service
- Workplace Safety
- Sales Proficiency
- Cash Handling
- Inventory Monitoring
- Store Maintenance
- Safety Enforcement
- Staff Training and Development
- Task Delegation
- Promotional Planning
Timeline
Associate Lead With Keys
Petsmart
04.2023 - Current
Early Morning Stocker
PetSmart
02.2022 - Current
Petcare Specialist
PetSmart
12.2021 - 02.2022
Cashier
PetSmart
07.2021 - 12.2021
Chief Executive Officer
Xero Entertainment
03.2018 - 11.2023
Twitch Streamer
Twitch
02.2016 - Current
High School Diploma -
Broken Arrow High School