Allison Owens
Union,NJ
Summary
Proactive Shift Manager and Assistant with experience in fast-paced environments, skilled in team collaboration, communication, and problem-solving. Demonstrated success in training new employees, improving team performance, and maintaining a positive work environment. Adept at handling customer service, cash handling, and providing undivided attention to the children being cared for.
Overview
3
3
years of professional experience
Work History
Shift Manager
Van Gogh's Ear Cafe
2022.05 - Current
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Excelled in every 3 work positions and regularly backed up front-line staff.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Babysitter
Family Friend
2024.01 - 2024.05
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained clean and organized environment to ensure well-being of children under care.
Employee
SUBWAY®Restaurants
2021.04 - 2022.01
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Handled rushes with up to 100 orders in small amounts of time
- Self-motivated, with a strong sense of personal responsibility.
Assistant
Dental Clinic
2021.04 - 2021.10
- Contributed to positive work environments with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered 10-20 incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel per day.
- Observed dentists during dental procedures
- Completed hands on work during up to 3 procedures per day.
Education
Associate of Arts - Education
Union College
Cranford, NJ05.2024
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Adaptability
- Productive Mindset
- Ability to work well independently as well as in a team environment
Timeline
Babysitter
Family Friend
2024.01 - 2024.05
Shift Manager
Van Gogh's Ear Cafe
2022.05 - Current
Employee
SUBWAY®Restaurants
2021.04 - 2022.01
Assistant
Dental Clinic
2021.04 - 2021.10
Associate of Arts - Education
Union College
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