ALLISON PASSLEY RODNEY
Miami,FL
Summary
Highly motivated, achievement-driven individual seeking a challenging position within an organization that rewards initiative and encourage advancement
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Emirates Airline
08.2018 - 10.2020
- Company Overview: Swissport
- Welcome, and greet every customer at first point of contact and Provides courteous and efficient customer service
- Manage and furnish customer’s information regarding reservation, flight schedules, the sale of tickets
- Swissport
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Reviewed files, records and other obtained documents to respond to customer requests.
Clerk
Queens Hospital
Jamaica, NY
03.2015 - 06.2018
- Responsible for guest reservations, monitoring guest emails and email inquiries, including assisting current and future guest local travel arrangements
- Ability to work under pressure and manage and resolve guest issues or complaints
- Direct experience with maintaining reservation system, room assignment and processing hotel documents
Eye Care Advisor
White Glove
Queens, NY
02.2015 - 05.2018
- Educated patients on the importance of regular eye exams and proper eye health maintenance.
- Used optometric equipment to conduct pre-testing and special testing.
Unit Clerk
Brookdale Hospital Medical Center
12.2012 - 03.2015
- Assisted patients and visitors in locating specific departments and services and kept them updated on status of procedures and referral appointments
- Managed patient records verifying that all forms paperwork lab work and referrals were properly documented
- Coordinated patient care with other departments specialist visits and lab orders and prepared discharge paperwork
Education
ASN Degree -
Miami Dade College
Miami 04-2023
Associate of Science - Nursing
Miami Dade College
Miami, FL04-2023
H.S.D. -
High School For Innovation Advertising Media
07-2012
Skills
- Professional Customer Service Skills
- Public Contact Skills
- Time Management
- Conflict Resolution Skills
- Excellent Communication
References
Available upon request
Timeline
Customer Service Agent
Emirates Airline
08.2018 - 10.2020
Clerk
Queens Hospital
03.2015 - 06.2018
Eye Care Advisor
White Glove
02.2015 - 05.2018
Unit Clerk
Brookdale Hospital Medical Center
12.2012 - 03.2015
ASN Degree -
Miami Dade College
Associate of Science - Nursing
Miami Dade College
H.S.D. -
High School For Innovation Advertising Media