Allison Perkins
Mississauga
Summary
A Collection Coordinator with 20 years of experience in accounting and collections, specializing in client interaction and reconciliation. Proficient in managing all aspects of the collections process to ensure timely and effective debt recovery. Utilizes negotiation techniques and strong communication skills to resolve disputes and maintain client satisfaction. Well-versed in compliance regulations and best practices in collections management. A professional collections specialist with a solid background in managing receivables and optimizing cash flow. Demonstrates a proven track record in resolving overdue accounts and implementing effective collection strategies.
Overview
7
7
years of professional experience
Work History
Collections Coordinator
Livingston International
Mississauga, ON, Canada
12 2019 - Current
- I am responsible for managing customer accounts within my designated portfolio.
- This includes negotiating payment arrangements via phone and email and fostering strong relationships with customers to better understand their needs and concerns.
- My role involves monitoring and overseeing the 'shipment hold/notification' screen within authorized limits.
- When necessary, I collaborate with the Operations team and senior management to expedite the collection process.
- I ensure timely communication and follow-up with the Operations team regarding customer disputes, while also analyzing unapplied amounts in accordance with company timelines.
- In addition, I identify problematic accounts and provide recommendations for recovery, all while adhering to required internal controls and departmental procedures.
- I maintain accurate documentation of all collection efforts and supply regular updates on collection activities.
- Furthermore, I prepare and monitor monthly cash forecasts for my specific portfolio, strive to achieve defined goals for myself and the department and assist with any additional duties as needed.
Customs Clearance Clerk
Speedy Transport Group Inc
Brampton, ON, Canada
07.2018 - 08.2023
- As a customs clearance clerk, you will collaborate as part of a team and report directly to the customs manager.
- Your responsibilities will include calculating and processing necessary duties and taxes that must be paid.
- You will have the authority to sign documents under the Power of Attorney on behalf of clients and will be responsible for paying or arranging for the payment of taxes and duties.
- Your role involves liaising with customers, and you will be required to input details into specialized customs software, such as CHIEF and CNS.
- Correctly allocating the appropriate license will depend on the type of goods being imported.
- Additionally, the Customs Clearance Clerk may attend meetings with Customs Officials to discuss duty refunds and tariff reclassification when applicable and will assist with any related appeals.
- It is crucial to possess comprehensive knowledge of import and export laws and regulations, and you are expected to remain updated on any changes as they occur.
- I provide customers with guidance regarding import and export restrictions, tariff systems, insurance requirements, and other customs-related matters.
- The Customs Clearance Clerk is responsible for posting bonds for imported goods and assisting clients in securing bonds.
- This role also involves preparing essential import documentation, including certificates of origin and cargo control documents.
- Additionally, this position requires collaboration with officials from various agencies to ensure the timely clearance of goods.
- You will also coordinate transportation and warehousing for products and manage the distribution of imported or exported goods in conjunction with freight forwarders.
- As a Collections Officer in the Accounts Management Unit, similar principles apply.
- Utilizing strong past tense verbs effectively illustrates your skills in action.
- It is important to list all the duties and responsibilities you undertook in your role within the organization sequentially.
Customer Service Representative
Livingston International Inc
Etobicoke
09 2016 - 08 2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Diploma in Accounting and Payroll -
Oxford College
Mississauga, ON11.2024
Diploma in Business Administration and Management - Skilled Trade Certificate
Humber College
Toronto, ON01.2018
Skills
- Account Management
- CRM Software
- Negotiation
- Freight Experience
Timeline
Customs Clearance Clerk
Speedy Transport Group Inc
07.2018 - 08.2023
Collections Coordinator
Livingston International
12 2019 - Current
Customer Service Representative
Livingston International Inc
09 2016 - 08 2018
Diploma in Accounting and Payroll -
Oxford College
Diploma in Business Administration and Management - Skilled Trade Certificate
Humber College