Miyoshi White
Midfield,Alabama
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Collections Coordinator
Legacy Community FCU
Birmingham , AL
01.2018 - Current
- Located and monitored overdue accounts using billing system to begin collections process.
- Verified accuracy of invoices, bills, and other financial documents prior to submission for payment processing.
- Generated monthly reports detailing collection activities, delinquencies, trends.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Utilized various software programs such as Microsoft Office Suite for daily tasks.
- Collaborated closely with accounting staff on billing issues impacting collections efforts.
- Drafted letters to delinquent customers to inform them of their past due balances.
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Billing Coordinator
Washington United Terminals
Tacoma, WA
10.2015 - 09.2017
- Processed invoices, credit memos, and other financial documents.
- Provided support for internal departments regarding billing inquiries.
- Updated billing systems regularly by entering new customer information or modifying existing records.
- Completed documentation, reports and spreadsheets of financial information.
- Maintained accounting ledgers by verifying and posting account transactions.
- Reconciled codes against services rendered.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
- Worked closely with accounting department staff members to ensure accuracy of invoicing data entered into the system.
Education
Associate of Science - Accounting
Highline College
Seattle, WASkills
- Portfolio Management
- Client Confidentiality
- Payment Posting
- Investigation Due Diligence
- Account Review
- Records Management
- Billing Practices
Certification
- Adjuster Expire 04/30/2025
- Notary Public Expire 01/25/2026
Timeline
Collections Coordinator
Legacy Community FCU
01.2018 - Current
Billing Coordinator
Washington United Terminals
10.2015 - 09.2017
Associate of Science - Accounting
Highline College
- Adjuster Expire 04/30/2025
- Notary Public Expire 01/25/2026
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