Allison Plesha
Bridgeview,IL
Summary
Experienced professional adept at optimizing processes, including budgeting, forecasting, and reporting. Over 8 years of experience, with significant improvements in profits and efficiency. Proficient in Microsoft software, ERP, and EDI systems. Contributed to effective marketing strategies, meeting, and exceeding client expectations. Skilled problem solver, enhancing customer satisfaction. Improved reporting, training, and hiring methods, reducing processing time, and expediting new hire productivity. Committed to continuous improvement and skill development. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
8
8
years of professional experience
Work History
Customer Care Coordinator-Special Accounts Team
Zurn-Elkay Water Solutions
Downers Grove, IL
05.2023 - Current
- Manages inbound calls, emails, and web inquiries to ensure first-contact resolution and uphold quality standards.
- Documents customer interactions in Salesforce CRM and updated information in Oracle ERP, meeting KPI expectation of closing 20 cases per day.
- Provides proactive support and product recommendations, conducting detailed research for accurate account management.
Contact Center Supervisor
KO Business Solutions
Darien, IL
01.2022 - 01.2023
- Formulated successful strategies for projects and agents, prioritizing problem-solving and creativity.
- Revamped and created reporting methods to enhance relevance for stakeholders.
- Streamlined hiring processes to ensure adaptability to client needs and maintain quality standards.
Senior Lead
KO Business Solutions
Darien, IL
01.2022 - 12.2022
- Supported daily operations oversight for Contact Center Supervisor and Operations Manager.
- Monitored staff productivity to identify performance trends and enhance efficiency.
Confirmation Dept Assistant Manager
EverDry Waterproofing Illinois
Donors Grove, IL
01.2021 - 01.2022
- Enhanced scheduling methods and training programs, boosting monthly sales profits by over 80%.
- Managed appointment confirmations and staff training to optimize operational efficiency.
- Utilized Microsoft Excel for comprehensive business reporting and data analysis.
Virtual Administrative Assistant
Poseidon Cleaning Services LLC
Chicago, IL
01.2019 - 12.2021
- Facilitated estimates, invoices, social media, expense reports, and contractor scheduling, optimizing overall administrative workflows.
QC, Contact Center, & Dispatch Admin
Four Seasons Heating, Air Conditioning, Plumbing, & Electric
Bedford Park, IL
01.2017 - 12.2020
- Oversaw technician logistics, ensuring accurate billing and service delivery.
- Trained staff on software usage and error mitigation techniques.
- Developed disciplinary policies to enhance workplace standards.
- Managed technician assignments and communicated effectively via email.
- Provided cross-departmental support to facilitate collaboration.
Education
General Studies -
Moraine Valley Community College
Palos Hills, ILSkills
- Budgeting and forecasting
- Microsoft Office Suite
- ERP and EDI systems
- CRM Platforms
- Process optimization
- Account Management
- Vendor Management
- Reporting and Analysis
- Data Entry
- Inventory Management
- Negotiation
- Online Research
- Customer service
- Problem-solving
- Skill Development
- Salesforce CRM
- Oracle ERP
- Data analysis
- Project management
- Scheduling management
- Data retrieval systems
- Workflow optimization
- Time management
Awards
- Employee of the month January 2022- EverDry Waterproofing
- Call Center Rep of the month- Four Seasons HVAC
- Perfect Attendance Acknowledgement- Target Corporation
References
- Robert Marchant, acquainted with for over 15 years. Can be reached at (708)852-9129 or rmarchant@oprfhs.org
Timeline
Customer Care Coordinator-Special Accounts Team
Zurn-Elkay Water Solutions
05.2023 - Current
Contact Center Supervisor
KO Business Solutions
01.2022 - 01.2023
Senior Lead
KO Business Solutions
01.2022 - 12.2022
Confirmation Dept Assistant Manager
EverDry Waterproofing Illinois
01.2021 - 01.2022
Virtual Administrative Assistant
Poseidon Cleaning Services LLC
01.2019 - 12.2021
QC, Contact Center, & Dispatch Admin
Four Seasons Heating, Air Conditioning, Plumbing, & Electric
01.2017 - 12.2020
General Studies -
Moraine Valley Community College
Similar Profiles
SARAH EISCHENSARAH EISCHEN
National Account Manager at Zurn Elkay Water SolutionsNational Account Manager at Zurn Elkay Water Solutions
Caleb NorwoodCaleb Norwood
Warehouse Worker at Zurn Elkay Water SolutionsWarehouse Worker at Zurn Elkay Water Solutions
Dustin YearyDustin Yeary
Facility Manager/EHS Supervisor at Zurn Elkay Water SolutionsFacility Manager/EHS Supervisor at Zurn Elkay Water Solutions
Sidina EmineSidina Emine
Barista at OwnersBarista at Owners
Nicole PhelanNicole Phelan
Cashier at Tony's Fresh MarketCashier at Tony's Fresh Market