Allison Pond
Waterbury,CT
Summary
Dynamic Branch Manager with a proven track record at M&T Bank, excelling in team leadership and strategic sales. Expert in enhancing operational efficiency and customer behaviors leading to increased sales and employee retention. Skilled in relationship development and community activation, I've successfully managed and motivated a team of 7+, achieving significant business objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Branch Manager
M&T Bank
Seymour, CT
11.2004 - Current
- Organize and coordinate training sessions to strengthen employee skills, increasing employee retention.
- Drive branch sales, submit and close loans, refer potential business to partners, driving results individually and through leadership skills.
- Train team members in successful strategies to meet operational and sales targets.
- Oversee employee performance, correct problems and increase efficiency to maintain targets.
- Recruit and retain team memebers on performance evaluations, providing positive feedback and rewarding superior performance.
- Assess sales reports to identify and enhance sales performance, and update the branch incentive plan.
- Maintain focus during busy times and delegate tasks to employees to keep business running smoothly.
- Motivate employees to success and point out areas of improvement, provide on the spot coaching and schedule one on ones.
- Assign jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Set and update weekly work schedules to meet coverage demands by considering factors like employee vacations, level of knowledge and level of security employees have in branch, and maintaining a schedule for the branch.
- Exceed sales goals and accomplish business objectives by inspiring staff and promoting target products.
- Actively participate and/or lead the Customer Engagement Meetings, Continuous Improvement Meetings, promotions and campaigns and coaching.
- Actively looking for additional products and services; consistently making sales referrals.
- Coach Bankers to develop them and that they are aware of the importance of branch procedures; assist in the reduction of teller differences and charge-offs through monitoring and coaching.
- Identify complex customer issues and provid effective and timely resolution.
- Lead operations including managing cash levels, supplies, inventory, balancing ATMs and the Vault in compliance with the Bank's policies and procedures.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored new sales associates to contribute to store's positive culture.
- Recruited, managed and motivated retail team to give every guest positive and memorable experiences.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers. Get to know retail and business customers through the branch and out bound calling, growing deposits through relationship building.
- Networked and grew relationships within the community to drive success. Skilled at relationship building and one on ones with community leaders and residents.
Education
High School Diploma -
Holy Cross High School
Waterbury, CT05.2002
Skills
- Budgets
- Supervision
- Supervise staff in operations such as account management, customer service, financial operations, and other bank functions
- Business operations
- Customer service
- Team building
- Adapt at performing under pressure or on a tight deadline
- Relationship development
- Operational improvement
- Problem resolution
- Create and forecast objectives
- MS Office
Certification
-Consumer Lending Certified
-Notary Republic
-Mortgage Lending Certified
Timeline
Branch Manager
M&T Bank
11.2004 - Current
High School Diploma -
Holy Cross High School