Allison Refermat
Lancaster
Summary
Customer service professional with robust background in team leadership and customer support. History of implementing strategies that enhance service quality and operational efficiency. Known for strong collaboration skills and ability to adapt to changing needs, ensuring reliable results. Proficient in conflict resolution and process improvement.
Overview
5
5
years of professional experience
Work History
Assistant Manager, Customer Service
Arbys Resturant
07.2022 - Current
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced wait times for customers through efficient task delegation and resource allocation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Manger
Buger King
08.2020 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Education
Associate of Science - Liberal Arts And Sciences
Erie Community College
Williamsville, NY01-2026
Skills
- Customer service expertise
- Staff training and development
- Innovation and creativity
- Performance tracking
- Cash handling
- Deadline oriented
- Customer focused
Timeline
Assistant Manager, Customer Service
Arbys Resturant
07.2022 - Current
Manger
Buger King
08.2020 - 12.2022
Associate of Science - Liberal Arts And Sciences
Erie Community College
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