Summary
Overview
Work History
Education
Skills
Timeline
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Allison Reyenger

East Falmouth,MA

Summary

Enthusiastic employee with proven customer service expertise, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of time management and computer systems. Motivated to learn, grow and excel within the industry

Overview

14
14
years of professional experience

Work History

Bartender

Shipwrecked Falmouth
04.2016 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Surgical Coordinator

Cape Cod Orthopaedics Sports Medicine & Physical Therapy
03.2021 - 06.2022
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.

Receptionist

Cape Cod Healthcare
04.2018 - 03.2021
  • Created and managed a schedule for eight physicians, working to meet their needs and specific availability
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Operated multi-line telephone system to independently handle over fifty calls each day
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity

Customer Service Cashier

Smitty's Ice Cream
05.2010 - 09.2020
  • Created the schedule for over 20 employees, meeting their specific schedules
  • Responsible for counting and balancing the register
  • Met customer service goals and exceeded customer expectations.

Education

Bachelor of Science - Criminal Justice

University of Massachusetts - Dartmouth
North Dartmouth, MA
05.2017

High School Diploma -

Falmouth High School
Falmouth
06.2013

Skills

  • High-volume Call Management
  • Multitasking Abilities
  • Project Coordination
  • Customer Service
  • Calendar Management
  • Software Proficiency
  • Scheduling

Timeline

Surgical Coordinator

Cape Cod Orthopaedics Sports Medicine & Physical Therapy
03.2021 - 06.2022

Receptionist

Cape Cod Healthcare
04.2018 - 03.2021

Bartender

Shipwrecked Falmouth
04.2016 - Current

Customer Service Cashier

Smitty's Ice Cream
05.2010 - 09.2020

Bachelor of Science - Criminal Justice

University of Massachusetts - Dartmouth

High School Diploma -

Falmouth High School

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Allison Reyenger