Allison Robinson
Dallas,NC
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
Work History
Accounting Manager
Clark Simson Miller/Cedar Management
Charlotte, NC
02.2024 - Current
- Managing and delegating tasks between accounts payable, accounts receivable, financials, closings and collections.
- Managing clients credit cards, CDs & CDAR accounts, submitting loan requests for clients.
- Creating SOPs for all current and new processes.
Account Specialist
Clark Simson Miller/Cedar Management
Charlotte, NC
04.2023 - 04.2024
- Managed client accounts, ensuring timely communication and resolution of issues.
- Facilitated onboarding process for new clients, enhancing user experience and satisfaction.
- Analyzed account performance metrics to identify trends and recommend actionable strategies.
- Collaborated with cross-functional teams to streamline account management processes and improve efficiency.
Community Manager
Clark Simson Miller/Cedar Management
Charlotte, NC
12.2020 - 06.2023
- Formulated community engagement strategies to elevate resident satisfaction and participation.
- Oversaw social media strategy to enhance communication between residents and management.
- Facilitated resident events to foster community engagement and belonging.
- Reviewed and approved client invoices to ensure timely processing.
Area Manager Assistance
Clark Simson Miller/Cedar Management
Charlotte, NC
08.2020 - 12.2020
- Implemented strategic initiatives that increased productivity while maintaining compliance with company standards.
- Analyzed performance metrics to identify areas for improvement and drive operational excellence across multiple locations.
- Developed training programs for staff, fostering skill development and performance improvement across teams.
Collections/Closings Agent
Clark Simson Miller/Cedar Management
Charlotte, NC
08.2018 - 09.2020
- Communicated effectively with clients, real estate agents, and lenders to ensure smooth transaction flow.
- Developed payment plans tailored to client needs, facilitating timely debt resolution.
- Collaborated with team members to streamline collection strategies, increasing overall efficiency in operations.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
Customer Support
Clark Simson Miller/Cedar Management
Charlotte, NC
12.2016 - 08.2018
- Resolved complex customer issues, ensuring high levels of satisfaction and retention.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Diploma - undefined
David W. Butler High School
Matthews, NC01-2012
Skills
- Journal entries
- Financial reporting
- Bank reconciliation
- AP and AR management
- General ledger accounting
- Collections
- Financial management
- Closing procedures
- Month-end reporting
- Operations management
- Financial auditing
- Bank account reconciliations
- Payment collection
- Audits
- Invoicing
- Budget compliance
- Accounting solutions integration
- Recruitment and hiring
- Customer service
Timeline
Accounting Manager
Clark Simson Miller/Cedar Management
02.2024 - Current
Account Specialist
Clark Simson Miller/Cedar Management
04.2023 - 04.2024
Community Manager
Clark Simson Miller/Cedar Management
12.2020 - 06.2023
Area Manager Assistance
Clark Simson Miller/Cedar Management
08.2020 - 12.2020
Collections/Closings Agent
Clark Simson Miller/Cedar Management
08.2018 - 09.2020
Customer Support
Clark Simson Miller/Cedar Management
12.2016 - 08.2018
Diploma - undefined
David W. Butler High School