Allison Rodas Guzman
San Rafael,CA
Summary
Experienced in taking and fulfilling orders. Thrives under pressure, maintaining composure to ensure smooth operations during high-peak hours. Skilled at prioritizing tasks to ensure excellent service for guests and efficiency for the team. Eager to bring customer service abilities to a new role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bakery Associate
Nugget Market Inc.
11.2022 - Current
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Improved bakery efficiency through effective time management and prioritization of tasks.
- Proficient in managing high volume of calls daily
- Collaborated with team members to ensure consistent product quality and adherence to company standards.
- Trained new employees on bakery procedures, ensuring they quickly became productive contributors to the team.
- Retained detailed knowledge of ingredient lists and allergen information, enabling confident responses to customer inquiries regarding dietary restrictions or preferences.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Cashier
Whole Food Market
12.2020 - 11.2022
- Provided efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Learned duties for a position and provided backup at key times.
Food Team Member
Bean Sprouts
04.2019 - 03.2020
- Increased customer satisfaction by providing friendly service and accurate food preparation.
- Assisted in reducing food waste by closely monitoring inventory levels and rotating stock as needed.
- Ensured a clean and sanitary work environment by diligently following health and safety guidelines.
- Collaborated with team members to efficiently complete tasks, resulting in timely order fulfillment.
- Handled high-volume shifts with ease, managing multiple orders simultaneously without sacrificing accuracy or speed.
Education
Associate of Science - Medical Assistant
College of Marin
Greenbrae, CA05.2024
High School Diploma -
San Rafael High School
San Rafael, CA06.2019
Skills
- Cross-training proficiency
- Sanitation Procedures
- Telephone Etiquette
- Multitasking
- Team building
- Problem-Solving
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bakery Associate
Nugget Market Inc.
11.2022 - Current
Cashier
Whole Food Market
12.2020 - 11.2022
Food Team Member
Bean Sprouts
04.2019 - 03.2020
Associate of Science - Medical Assistant
College of Marin
High School Diploma -
San Rafael High School