Allison Rossolille
Aurora,IL
Summary
Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bay-Host Shift Lead
TopGolf
11.2020 - Current
- Enhancing guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Maintaining a clean and welcoming environment for guests, ensuring an enjoyable experience during their visit.
- Evaluating employee performance regularly, providing constructive feedback to improve the team structure.
Server
Arbor Terrace Assisted Living
01.2020 - 06.2020
- Taking orders and serving the elderly while being attentive to their specific needs (food puréed, drinks thickened etc.)
- Addressed resident complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained a clean and orderly dining area.
Library Receiver
Thrift Books
01.2018 - 03.2019
- Streamlined the receiving process of incoming shipments by sorting books using their IBS number and physical condition in order to decide to keep or discard the books.
Inventory Control Specialist
Eby-Brown
09.2017 - 12.2017
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Used equipment like cherry pickers and pallet jacks to move and count inventory.
- Performed data entry and completed proper paperwork.
Server
Steak N Shake
10.2016 - 07.2017
- Take orders, serve food, handle money, and provide excellent customer service.
Crew Trainer
McDonald's
10.2014 - 05.2016
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Taught new team members correct procedures for all areas of operations.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA11.2018
Skills
- Customer Service Excellence
- Cash Handling
- Shipment Receiving
- Automotive Lift Operation
- Customer Service
- Data Entry
- Stock Management
Certification
- Illinois BASSET Certification
- Food Handlers Certification
- Cherry Picker Certification
Affiliations
- Figure Skating
- Hula Hooping
- Being a Mom
About Me
I am a Mom of 2 boys and love spending time with family. I enjoy nature and being outdoors. In my free time I like to read, sing and dance.
Timeline
Bay-Host Shift Lead
TopGolf
11.2020 - Current
Server
Arbor Terrace Assisted Living
01.2020 - 06.2020
Library Receiver
Thrift Books
01.2018 - 03.2019
Inventory Control Specialist
Eby-Brown
09.2017 - 12.2017
Server
Steak N Shake
10.2016 - 07.2017
Crew Trainer
McDonald's
10.2014 - 05.2016
High School Diploma -
Penn Foster Career School