Lauren Mitchell
Dallas
Summary
Dedicated and adaptable hospitality professional with extensive experience in restaurant operations, leadership, training, and customer service. Proven ability to lead teams in fast-paced environments, train new employees, resolve guest concerns, and support successful restaurant openings. Strong organizational, communication, and problem-solving skills with a commitment to delivering exceptional guest experiences.
Overview
9
9
years of professional experience
Work History
Host | Server | Shift Lead | Trainer
Vandelay Hospitality Group
01.2024 - Current
- Worked across multiple Vandelay Hospitality restaurants in a variety of front-of-house leadership roles.
- Served as a Host, Server, Shift Lead, and Trainer, demonstrating flexibility and a strong understanding of restaurant operations.
- Helped successfully open El Molino and DL Mack's West Village as a member of the restaurant opening and training team.
- Led the training of all Hosts and Server Assistants, ensuring consistency in service standards and operational procedures.
- Served as Shift Lead at El Molino and Bar Sardine, taking on responsibilities similar to those of a floor manager.
- Prepared the restaurant and staff for daily service by coordinating team assignments and ensuring operational readiness.
- Resolved guest concerns and complaints professionally to maintain a high standard of customer satisfaction.
- Coordinated with kitchen staff regarding service flow, inventory needs, and operational issues.
- Assisted with inventory management and restaurant closing procedures, ensuring smooth end-of-day operations.
Front of House Team Member
Chick-fil-A Restaurants
01.2023 - 01.2024
- Delivered exceptional customer service in a fast-paced, high-volume environment.
- Accurately processed customer food and beverage orders while maintaining attention to detail.
- Responded promptly to customer questions, concerns, and special requests.
- Maintained a clean, organized, and fully stocked front-of-house work area.
- Communicated special orders, allergies, and modifications with kitchen staff to ensure accurate food preparation.
- Efficiently processed orders and payments using point-of-sale (POS) systems.
- Worked collaboratively with team members to provide efficient and friendly service.
Babysitter/Nanny
Private Family
01.2018 - 01.2019
- Managed daily transportation for children to and from school and extracurricular activities.
- Assisted with homework and supported academic success.
- Performed light housekeeping and maintained an organized home environment.
- Helped coordinate daily schedules and routines for school and activities.
- Built strong relationships with both children and parents through dependable, professional care.
Education
College Degree - In Progress
Brookhaven College
07.2026
High School Diploma - undefined
Highland Park High School
01.2020
Skills
- Leadership & Team Management
- Staff Training & Development
- Customer Service Excellence
- Conflict Resolution
- Restaurant Operations
- Shift Supervision
- POS Systems
- Inventory Assistance
- Team Collaboration
- Communication
- Organization
- Time Management
- Multitasking
Timeline
Host | Server | Shift Lead | Trainer
Vandelay Hospitality Group
01.2024 - Current
Front of House Team Member
Chick-fil-A Restaurants
01.2023 - 01.2024
Babysitter/Nanny
Private Family
01.2018 - 01.2019
High School Diploma - undefined
Highland Park High School
College Degree - In Progress
Brookhaven College