Summary
Overview
Work History
Education
Skills
Timeline
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Allison Russo

Wantagh,NY

Summary

Dynamic and results-driven Manager with a proven track record at Patrizia's of Long Island, excelling in targeted marketing strategies and collaborative leadership. Enhanced team performance through cross-training and strengthened customer relationships, driving loyalty and satisfaction. Skilled in cost control and effective conflict resolution, consistently achieving operational excellence.

Overview

5
5
years of professional experience

Work History

Manager

Patrizia's of Long Island
10.2023 - Current
  • Accomplished multiple tasks within established timeframes.
  • Developed detailed plans based on broad guidance and direction.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs to keep business operating within budget and increase profits.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Medical Office Manager

ACL Foot and Ankle Center
08.2020 - 02.2022
  • Developed close working relationships with front office and back office staff.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Addressed and remedied all patient or team member issues.

Hospitality Team Member

The Crescent Beach Club
05.2023 - 03.2024
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Collaborated with bridal couple to achieve expectations and vision for wedding.
  • Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.

Education

Bachelor of Science - Science, Technology, And Society

SUNY, Farmingdale
Farmingdale, NY
12-2023

Skills

  • Targeted Marketing Strategy
  • Workplace Safety Compliance
  • Collaborative Relationship Development
  • Effective Conflict Resolution
  • Policy implementation
  • Resource allocation
  • Decision-making
  • Networking strategies

Timeline

Manager

Patrizia's of Long Island
10.2023 - Current

Hospitality Team Member

The Crescent Beach Club
05.2023 - 03.2024

Medical Office Manager

ACL Foot and Ankle Center
08.2020 - 02.2022

Bachelor of Science - Science, Technology, And Society

SUNY, Farmingdale

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