Allison Samame
Hotel Management
Aventura,FL
Summary
A dynamic Account Manager with a proven track record at Marriott Hotels Perú, I excelled in client relations and account management, surpassing sales goals by 50% in 2019. Expert in leveraging teamwork and collaboration, I've significantly expanded the corporate and groups segment, showcasing exceptional customer service and strategic sales acumen.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Account Manager - Groups & Events Marriott Peru
Westin, AC & Aloft at Marriott Hotels Perú
06.2018 - 10.2020
- Responsible for the sale of group accommodation and events of the Marriott Peru chain, achieving the consolidation of the group segment in the chain 2018-2019 achieving a growth of 50%.
- In charge of the negotiation and closing of national and international groups.
- Responsibility for increasing market share, getting new clients and loyalty of TOP accounts.
- Commercial actions such as cocktails, lunches, after offices, visits, site inspections.
- Prospecting clients and new businesses in the pharmaceutical, industry, textile, medical societies, meeting planners USA, consultants, travel agencies, artists, mining companies.
- In 2019, I exceeded the total goal by 50%, reaching a turnover of USD$3.4MM, being the executive with the highest production in the year of the group segment.
Commercial Support Executive
Westin, AC & Aloft at Marriott Hotels Perú
05.2016 - 06.2018
- Preparation of the chain's annual budget for the group segment and monthly room revenue forecast.
- Monthly production update for corporate segment and groups.
- Prospecting new corporate segment clients.
- Search for potential clients for each area, database management and meeting agenda.
- Prospecting new clients in the Group segment.
Front Desk Manager
Westin, AC & Aloft at Marriott Hotels Perú
01.2012 - 03.2014
- Managed front desk maintenance of client records and lab data.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
Reservations Supervisor
Westin, AC & Aloft at Marriott Hotels Perú
03.2014 - 05.2016
- In charge of corporate and travel agency reservations for the 8 properties of the chain.
- Individual sales and/or packages and issuance of payment reports.
- Coordinate special guest requirements with hotel areas.
- Sending quotes for packages and itineraries to individuals and agencies.
- Direct contact with external clients via call center.
- Availability monitoring and room occupancy projection.
- Coordination of agency credits with the accounting area.
- Monitoring penalties or exonerations for no shows.
- Complaints handling.
Education
Diploma - Hotel Management
Gastrotur Peru
Lima Peru01-2006
English
Cesca
Lima Peru 01.2001 - 11.2003
Skills
- Account Management
- Market Analysis skilled
- Teamwork and Collaboration
- Client Relations
- Sales strategy development
- Relationship Building
- Goal-Oriented
- Team Training
Languages
English
Professional Working
Work Preference
Work Type
Full TimePart TimeImportant To Me
Career advancementWork-life balanceTimeline
Account Manager - Groups & Events Marriott Peru
Westin, AC & Aloft at Marriott Hotels Perú
06.2018 - 10.2020
Commercial Support Executive
Westin, AC & Aloft at Marriott Hotels Perú
05.2016 - 06.2018
Reservations Supervisor
Westin, AC & Aloft at Marriott Hotels Perú
03.2014 - 05.2016
Front Desk Manager
Westin, AC & Aloft at Marriott Hotels Perú
01.2012 - 03.2014
English
Cesca
01.2001 - 11.2003
Diploma - Hotel Management
Gastrotur Peru
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