Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
JANNA SAPOV

JANNA SAPOV

Aventura,FL

Summary

Professional with a strong background in mortgage loan processing, real estate, retail sales, and operating a cash register. An organized and dependable candidate who successfully manages multiple priorities with a positive attitude. Ready to help the team achieve company goals.

Overview

25
25
years of professional experience

Work History

Retail Sales Associate Cashier

Banana Republic
10.2024 - Current
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Performed cash, and credit card transactions to complete customer purchases.

Real Estate Agent

Grand State Realty
10.2014 - Current
  • Managed real estate transactions from initiation to closing.
  • Showed residential properties and explained features, value, and benefits of available homes.
  • Negotiated, facilitated, and managed real estate transactions.

Mortgage Loan Processor

D&L Mortgage Solutions
07.2000 - 03.2013
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Analyzed borrower credit reports and income statements to verify accuracy.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Created and completed loan submission packages.
  • Managed conditions sent from underwriting departments.
  • Gathered property appraisals, surveys, and tax records to update mortgage loan files.
  • Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
  • Prepared file for final clear-to-close.
  • Coordinated closing process with attorneys, title companies, real estate agents, and borrowers.

Education

Real Estate -

Sales Associate License
SL3306822
10-2014

Associate of Science - Accounting

Everest University
Pompano Beach, FL
07.2011

Skills

  • Customer Support
  • Communication Skills
  • Efficiency and Time Management
  • Attention to Detail
  • Strong organizational skills
  • Works well independently

Languages

Russian
Native or Bilingual
English
Full Professional

Timeline

Retail Sales Associate Cashier

Banana Republic
10.2024 - Current

Real Estate Agent

Grand State Realty
10.2014 - Current

Mortgage Loan Processor

D&L Mortgage Solutions
07.2000 - 03.2013

Real Estate -

Sales Associate License

Associate of Science - Accounting

Everest University

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