Results-oriented Animal Science professional specializing in client development and relationship management in the Animal Health sector. Facilitates client acquisition and retention through strategic networking and customized solutions. Delivers technical insights to veterinary professionals and producers, aligning recommendations with health and business goals. Utilizes industry expertise to strengthen account management and support sustainable growth.
Overview
7
7
years of professional experience
Work History
Wilkes County Agriculture and Natural Resources Agent
University of Georgia Cooperative Extension
Wilkes County, USA
08.2024 - Current
Developed and maintained relationships with producers, landowners, and agricultural stakeholders, expanding reach and acquiring new clients through networking and referrals.
Managed a diverse portfolio of clients across the county, driving engagement, retention, and repeat participation through consistent communication and personalized service.
Coordinated program operations, including budgeting and reporting, collaborating with university and state-level partners to align objectives and improve program delivery.
Acted as the primary point of contact for clients, proactively addressing concerns, resolving issues, and enhancing customer satisfaction to strengthen long-term partnerships.
Graduate Assistant Manager
University of Georgia Livestock Arena
Athens, USA
05.2022 - 05.2024
Oversaw daily operations of high-traffic equine facility, managing scheduling, staffing, and logistics to enhance service delivery and elevate client experience.
Led, trained, and developed a team of undergraduate employees, delegating responsibilities, improving performance, and fostering a results-driven work environment.
Managed financial and operational records, enabling effective budgeting and informed resource allocation.
Coordinated events and facility use as liaison among faculty, students, and external clients, strengthening professional relationships and ensuring seamless communication.
Addressed client needs and resolved concerns promptly, reinforcing trust, improving satisfaction, and supporting long-term client retention.
Collaborated with UGA Veterinary School faculty and staff, enhancing communication skills with veterinary professionals and clients through shared industry knowledge.
Student Worker
University of Georgia Livestock Arena
Athens, USA
08.2019 - 05.2022
Trained and supervised students in animal handling and safety protocols, demonstrating leadership and the ability to clearly communicate complex information.
Assisted with equine health assessments and management strategies at the facility.
Contributed to applied research in equine health and forage systems, increasing technical knowledge for educating clients and facilitating communication.
Managed records and inventory, streamlining organization and operational processes.
Supervisor
Dover Saddlery
Hockessin, USA
04.2020 - 07.2021
Led daily operations, coordinating staff scheduling and training to enhance team productivity and sales outcomes.
Trained and onboarded employees in customer service and product knowledge, enhancing client engagement and team effectiveness.
Resolved customer concerns and escalations, strengthening relationships and fostering client retention.
Managed inventory and merchandising, maintaining optimal stock levels to support sales growth.
Delivered consultative sales support, advising clients on equine health products to align with their needs and facilitate purchasing decisions.
Education
Master of Science - Animal Science
University of Georgia
Athens, Georgia
05-2024
Bachelor of Science - Animal Science
University of Georgia
Athens, Georgia
05-2022
Skills
Veterinary Terminology
Program Coordination
Project management
Client management
Client retention
Clinical Communication
Reporting
Record keeping
Team Leadership
Google Workspace proficiency
Effective communication
Public speaking
Networking strategies
Relationship building
Relationship management
Client engagement
Timeline
Wilkes County Agriculture and Natural Resources Agent