Polite and professional Customer Satisfaction Professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Hi, I’m
Aiyanna Hinton
Seattle,WA
Summary
Overview
5
years of professional experience
1
Certificate
Work History
JND Legal Administration
Contact Center Agent
05.2022 - Current
Job overview
- Responded to customer emails to answer questions about products and services.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Maintained and managed customer files and databases.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Northgate Veterinary Clinic
Veterinary Receptionist
02.2021 - 03.2022
Job overview
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Entered data from pet records and office visits into computer system.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Answered owner animal health questions and advised on best care practices.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Marriott Towneplace Suites
Front Desk Agent
07.2020 - 01.2021
Job overview
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Coordinated with vendors for repair and maintenance of hotel.
- Prepared reports on guest satisfaction levels and other metrics.
Village Veterinary Hospital
Kennel Assistant
12.2019 - 07.2020
Job overview
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Recorded information such as feeding schedules, appearance, behavior of boarded or hospitalized patients to monitor stay.
- Completed animal intakes to board animals, labeling all home items and toys properly.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Administered care for animals and reported signs of illness, disease and injury to veterinarians.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Educated clients and answered questions regarding dietary products, medications and supplies.
- Provided post-operative care, collected specimens, cleaned instruments and filled prescriptions to assist veterinarians.
A-A-Affordable Remodeling LLC
Office Coordinator
05.2019 - 11.2019
Job overview
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Provided clerical support, addressing routine, and special requirements.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Routed correspondence to facilitate timely communication between team members, customers and vendors.
Bay Animal Clinic
Kennel Technician
10.2018 - 04.2019
Job overview
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Monitored animals for behavioral problems and signs of health issues.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
Education
Jones County Junior College - EllisvilleEllisville
Associate from Veterinary Medicine
University Overview
UdacityOnline
Nanodegree from Front End Web Development
09.2023
University Overview
Skills
- Customer Communication
- Microsoft Office
- Problem-Solving Skills
- Cash Register Operations
- Productivity Management
- Cash Handling
- Administrative and Office Support
- Appointment Scheduling
- Veterinary Terminology
- Data Entry Software
- CPR Certified
Certification
Trupanion- December 2021 to Present
CPR Certification- September 2020-Present
Timeline
Contact Center Agent
JND Legal Administration
05.2022 - Current
Veterinary Receptionist
Northgate Veterinary Clinic
02.2021 - 03.2022
Front Desk Agent
Marriott Towneplace Suites
07.2020 - 01.2021
Kennel Assistant
Village Veterinary Hospital
12.2019 - 07.2020
Office Coordinator
A-A-Affordable Remodeling LLC
05.2019 - 11.2019
Kennel Technician
Bay Animal Clinic
10.2018 - 04.2019
Jones County Junior College - Ellisville
Associate from Veterinary Medicine
Udacity
Nanodegree from Front End Web Development
Trupanion- December 2021 to Present
CPR Certification- September 2020-Present
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