Allison Semar
Fenton,MO
Summary
Detail-oriented professional with proven skills in accounts receivable and billing processes. Successfully resolved customer inquiries to enhance satisfaction and streamlined invoicing for improved accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receivables Administrative Assistant
Language Access Multicultural People (LAMP)
St Louis, Missouri
08.2023 - Current
- Addressed customer inquiries and resolved billing discrepancies to enhance customer satisfaction.
- Processed invoices and ensured timely payment for accounts receivable functions.
- Maintained accurate records of transactions in accounting software systems.
- Collaborated with team members to streamline invoicing processes, resulting in improved accuracy.
- Provided administrative support by organizing files and maintaining documentation standards.
- Ensured compliance with applicable laws, regulations and company policies at all times.
- Performed general clerical duties such as photocopying, faxing, scanning documents and mailing packages.
- Tracked inventory levels and ordered office supplies to maintain adequate stock levels.
- Prepared bank deposits and handled petty cash transactions according to policies and procedures.
- Handled customer inquiries about account status or payment history in a timely manner to support customer relations.
- Developed spreadsheets using Microsoft Excel to track customer information and account balances.
- Managed incoming calls and emails from customers regarding billing inquiries or issues.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Skate Guard
Rollercade
Sappington, MO
06.2021 - 09.2024
- Monitored skating areas to ensure guest safety and compliance.
- Assisted patrons with skating equipment and provided guidance on techniques.
- Prepared and served food and beverages to customers efficiently.
- Maintained cleanliness and organization of the concession area consistently.
- Operated cash registers and processed customer transactions accurately.
- Assisted in inventory management and restocked supplies as needed.
- Engaged with customers to provide excellent service and address inquiries.
- Followed safety protocols for food handling and sanitation diligently.
- Trained new staff on concession procedures and customer service standards.
- Assisted customers with ticket purchases for various events and performances.
- Provided detailed information on event schedules and pricing options to patrons.
- Maintained accurate records of ticket sales and inventory levels throughout shifts.
- Trained new staff on sales procedures and customer interaction techniques effectively.
- Monitored event attendance to ensure compliance with venue capacity regulations.
- Instructed students in skating techniques and safety practices.
- Monitored student progress and provided constructive feedback.
- Fostered a positive learning environment for all participants.
- Collaborated with parents to address student needs and concerns.
- Trained new instructors on teaching methodologies and safety protocols.
- Used phone, email and text to communicate with parents and students regarding lessons, events and competitions.
- Conducted regular safety checks on equipment and facilities.
- Assisted with setting up rental skates for customers according to size or preference requested.
- Attended to skaters after accidents, falls or incidents and prepared documentation.
Education
Associate of Applied Science - Deaf Communication Studies
Saint Louis Community College
St. Louis, MO05-2026
GED -
Rockwood Summit Highschool
Fenton, MO05-2023
Skills
- Accounts receivable
- Billing and invoicing
- Payment posting
- Collections
- Month-end closing
- Microsoft Excel
- Client/customer support
- Organizational skills
Certification
- Protecting Gods Children
- HIPPA Training
- Microsoft Office (Word, Excel, Outlook)
Timeline
Receivables Administrative Assistant
Language Access Multicultural People (LAMP)
08.2023 - Current
Skate Guard
Rollercade
06.2021 - 09.2024
Associate of Applied Science - Deaf Communication Studies
Saint Louis Community College
GED -
Rockwood Summit Highschool