ALLISON SMALLEY
MURFREESBORO,TN
Summary
Organized and dedicated professional with a proven track record of providing strong leadership, attention to detail, and exceptional problem-solving and conflict resolution skills. Over 10 years of experience in customer-focused roles, including medical equipment sales, administration, education, and childcare. Seeking a position that leverages my expertise in decision-making, communication, and team management to contribute in an individual or team-focused role.
Overview
10
10
years of professional experience
Work History
Educator
Rutherford County Board of Education
Murfreesboro, Tennessee
07.2025 - Current
- Developed engaging lesson plans aligned with state educational standards.
- Implemented classroom management strategies to foster a positive learning environment.
- Collaborated with colleagues to refine curriculum and instructional practices, fostering a cohesive learning experience.
- Assessed student progress through regular evaluations and feedback sessions, guiding instructional adjustments to support individual learning needs.
- Integrated technology into lessons using educational software and tools, enhancing student engagement and facilitating interactive learning.
- Participated in professional development workshops to stay current in education trends.
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
MEDICAL EQUIPMENT SALES REPRESENTATIVE
Adapt Health
Brentwood, TN
08.2020 - 06.2025
- Advised and educated patients on purchasing appropriate medical solutions based on individual needs and physician prescriptions.
- Reviewed physician prescriptions to determine the most effective path for patient recovery and guide customers through the ordering process.
- Mentored team members on proper HIPAA compliance and assist with resource management and customer engagement strategies.
- Utilized problem-solving and conflict resolution skills to address customer concerns and ensure satisfaction, strengthening the overall customer.
- Streamlined medical equipment sales process, managed 200+ daily customer interactions while consistently leading order bookings and maintaining top-tier call quality metrics.
- Developed strong relationships with clients to understand their healthcare needs.
- Managed customer inquiries and provided timely solutions to address concerns.
- Fostered connections with customers to enhance overall sales effectiveness.
ADMINISTRATIVE ASSISTANT
Rockvale Middle School
Rockvale, TN
07.2018 - 08.2020
- Assisted school administrators in planning and scheduling meetings, managing calendars, and responding to emails.
- Acted as the first point of contact for parents, visitors, and staff, maintaining a professional and welcoming environment.
- Handled clerical tasks such as copying, faxing, filing, and creating and submitting hourly employee timesheets.
- Screened and verified visitors' credentials, ensuring the safety and security of children and staff.
- Used Microsoft Office software to prepare reports and communicate with staff and parents.
DIRECTOR OF AFTER-SCHOOL PROGRAM AND EDUCATIONAL ASSISTANT
Martin Elementary School
Martin, TN
08.2016 - 05.2018
- Led the after-school program, including budgeting, planning activities, and reporting on program progress.
- Organized classroom materials and assisted teachers in preparing for daily lessons and activities.
- Assigned grades for coursework and tests, recorded student results, and communicated with teachers to monitor student performance and behavior.
- Provided support to students through consistent engagement with parents and teachers to address any concerns and ensure academic success.
- Developed and implemented lessons and activities to promote children's physical and emotional development.
- Handled daily administrative tasks efficiently, including updating attendance records and requesting new supplies.
- Ensured the safety and security of children under care while fostering positive interactions and relationships with parents.
- Met regularly with parents to discuss children's progress and address any concerns or issues.
Education
BACHELORS OF INTERDISCIPLINARY STUDIES -
The University of Tennessee-Martin
Martin, TN12-2015
Skills
- Customer Engagement
- Adaptability
- Conflict Resolution
- Problem Solving
- Team Leadership and Mentoring
- HIPPA Compliance
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Support
- Time Optimization
- Administrative Skills
- Organization
Timeline
Educator
Rutherford County Board of Education
07.2025 - Current
MEDICAL EQUIPMENT SALES REPRESENTATIVE
Adapt Health
08.2020 - 06.2025
ADMINISTRATIVE ASSISTANT
Rockvale Middle School
07.2018 - 08.2020
DIRECTOR OF AFTER-SCHOOL PROGRAM AND EDUCATIONAL ASSISTANT
Martin Elementary School
08.2016 - 05.2018
BACHELORS OF INTERDISCIPLINARY STUDIES -
The University of Tennessee-Martin