Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allison Smith

Lawrenceville,GA

Summary

Dynamic Customer Service Representative with proven expertise at Dimond Resorts, excelling in problem resolution and relationship building. Skilled in active listening and data entry, I enhanced customer loyalty through empathetic conflict resolution and effective communication. Recognized for training new hires and optimizing service delivery, contributing to increased customer satisfaction.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Dimond Resorts
01.2017 - 09.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

CVS Call Center
01.2013 - 12.2024
  • Addressed customer inquiries and resolved issues efficiently through active listening and effective problem-solving techniques.
  • Facilitated customer support for prescription orders, ensuring accuracy and adherence to company policies.
  • Monitored and updated knowledge of CVS products and services to deliver informed recommendations.
  • Facilitated collaboration among team members to optimize call handling processes.
  • Recorded customer interactions in CRM system to ensure precise documentation and facilitate follow-up actions.
  • Facilitated training sessions for new staff on customer service protocols and effective communication strategies.
  • Analyzed service metrics to enhance call response times and elevate customer satisfaction.
  • Established feedback mechanisms to optimize service delivery based on customer insights.

Education

High School Diploma -

Lovejoy High
Lovejoy

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building

Timeline

Customer Service Representative

Dimond Resorts
01.2017 - 09.2025

Customer Service Representative

CVS Call Center
01.2013 - 12.2024

High School Diploma -

Lovejoy High
Allison Smith