Allison Smith
Norwalk
Summary
Results-driven professional with over a decade of experience supporting and leading complex projects. Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
12
12
years of professional experience
Work History
Client Relations Manager
Shoreline Painting & Drywall, Inc.
Norwalk, CT
03.2018 - Current
- As Client Relationship Manager, presided over multi-million-dollar projects and correlating client relationships for a multi-state business.
- Manage 15–20 concurrent high-end residential projects from kickoff through closeout, overseeing scope, schedule, resources, and quality.
- Build and maintain detailed project schedules and workflows.
- Serve as primary stakeholder liaison, aligning client expectations with project delivery.
- Conduct site inspections to ensure quality standards, safety, and timeline adherence.
- Manage project risk by identifying risks early and implementing corrective actions to keep projects on track.
- Partner with leadership team to streamline operations and continuously improve project efficiency.
- Assistant Operations Manager
Interior Design Assistant
Linherr Hollingsworth, LLC
Norwalk, CT
11.2015 - 03.2018
- Supported project managers on luxury residential interior design projects.
- Coordinated subcontractors, vendors, and delivery schedules to align with project deadline.
- Assisted with budgeting, estimates, and financial management.
- Prepared project documentation including proposals, purchase orders, and invoices.
Program & Operations Manager
CG7 Football
Norwalk, CT
- Built operational structure and managed program logistics, compliance, and stakeholder communication.
- Led coordination between parents, donors, and organizational leadership.
Interior Design Associate
L.C.R. Inc.
West Hartford, CT
05.2014 - 11.2015
- Supported project managers on luxury residential interior design projects.
- Coordinated subcontractors, vendors, and delivery schedules to align with project deadline.
Education
Bachelor of Fine Arts - Interior Design
Bob Jones University
Greenville, SC01.2014
Skills
- Project Management
- Communications
- Vendor Management
- Customer Experience
- Sales Support
- Budget Management
- Team Leadership
- Interior Design
- Risk Mitigation
- BuilderTrend
- Studio Designer
- QuickBooks
- Microsoft Office
Accomplishments
- Established and implemented a structured framework for scaling customer communications including templates and distribution process for Welcome/New Client Emails, Job Completion, Online review requests post project completion improving the customer experience and internal operational efficiencies. [Client Relationship Manager, 2018-Present Shoreline Painting & Drywall, Inc.]
- Created and implemented tool and process for scheduling multi-vendor/contractor deliverables within master project plan including master schedule, communications plan, and budget management, resulting in improved visibility and alignment across complex projects, stakeholders (Client, Builder, Architect, and House Managers) and budget categories ensuring on-time completion. [Client Relationship Manager, 2018-Present Shoreline Painting & Drywall, Inc.]
- Created and rolled out custom Paint Schedule Templates and Individualized Room Labels for Each Multi-Million Dollar Project. This reduced miscommunication between Designer’s specified colors and finishes. [Client Relationship Manager, 2018-Present Shoreline Painting & Drywall, Inc.]
Timeline
Client Relations Manager
Shoreline Painting & Drywall, Inc.
03.2018 - Current
Interior Design Assistant
Linherr Hollingsworth, LLC
11.2015 - 03.2018
Interior Design Associate
L.C.R. Inc.
05.2014 - 11.2015
Program & Operations Manager
CG7 Football
Bachelor of Fine Arts - Interior Design
Bob Jones University