Hubspot CRM
Hi, I’m
Emily Freeman
Client Relations Manager, Senior Buyer, Visual Merchandiser
Brooklyn,NY
Summary
Let's connect! My background in B2B sales, new business development, profit and loss, attending trade shows, and merchandising has allowed me to support my creativity, organization, and negotiation skills.
I have strong experience in sales processes, business development, and customer satisfaction.
Overview
17
years of professional experience
Work History
Karasch
Client Relations Manager
05.2022 - Current
Job overview
- First point-of-contact for Accessibility Coordinators nationwide.
- Negotiate quotes, terms and contract renewals with existing clients for live captioning and ASL while identifying opportunities for upselling additional services or products.
- Create and manage email drip campaigns and workflows with HubSpot.
- Maintain and create client lists in HubSpot.
- Build, maintain and strengthen relationships via meetings with clients.
- Collaborate with scheduling and technical department team.
- Attend weekly company Microsoft Teams meetings.
- Facilitate communication between clients and internal departments, effectively addressing any concerns or issues that arose.
- Achieve main targets and KPI's set by our team.
Continuing Education
CART/Captioning, Court Reporting
01.2019 - 02.2022
Job overview
- Completed Court Reporting at Home School for Stenography
- Completed RVA CART/Captioning and Court Reporting using Dragon and Eclipse
- Mastered accurate live transcription from audio with multiple speakers up to 225 wpm.
A.I. Friedman
Senior Buyer, Planner and Visual Merchandiser
01.2013 - 10.2018
Job overview
- Managed open-to-buy and profit and loss for gift, stationary and art supplies.
- Planned margins, managed stock levels, price discrepancies, shortage claims, and returns.
- Updated price levels and data for over 400 vendors.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Monitor warehouse inventory and sales rotation reports.
- Attended Atlanta Gift Show, Nohow Gift and NY Stationary trade shows at the Javits Center.
- Set appointments to meet with suppliers to negotiate terms, prices, quantities and delivery timeline.
- Routine floor walks to maintain movement of product placement and fixtures.
- Designed and constructed 2 street window displays, refreshing every 2 months.
- Arranged and displayed new product on fixtures, tables, and slat-wall and directing the store staff to assist.
- Styled and photographed featured items for social media.
Barnes and Noble.com
Assistant Buyer, e-commerce
02.2012 - 09.2013
Job overview
- Set up and maintained over 5,000 online items.
- Managed the item content collection process (images, copy, videos, ages, safety warnings).
- Generated purchase orders to ensure optimum in-stock levels.
- Assisted Toys & Games lead buyer in buying and merchandising strategies.
- Prepared weekly vendor sales and inventory reports.
- Attended NY Toy Fair to identify new items and built relationships with key vendors.
- Proofread copy to correct grammatical errors, improve descriptions, and add HTML SEO coding.
- Edited images using Photoshop, coordinated image uploads with the graphics team.
Gamblin Artist Colors
Sales and Marketing Assistant
03.2007 - 09.2010
Job overview
- Maintained relationships with B2B, distribution, sales reps and advertisers.
- Traveled nationwide to lead in-store product demos, conferences and trade shows.
- Managed product promotions, pricing, and sample inventory.
- Daily management of Accounts Receivable.
- Worked directly with the CEO to add and expand clientele.
- Assisted product design team for promo material, point of sale racks, and advertisements.
- Managed various marketing campaigns for successful product launches and increased brand awareness.
Education
Portland State UniversityPortland
Bachelor of Arts from Fine Arts/Painting
05.2001
Northern Virginia Community CollegeAlexandria
Associate of Applied Science from Web Development
05.2001
Court Reporting And CART/Captioning For NVRA
Court Reporting And CART/Captioning from Accessibility
Skills
Training and mentoring
Market Trend Analysis
Sales Reporting
Vendor Management
Direct Sales
Conflict Resolutions
Customer Retention
Report Generation
Key Performance Indicators (KPI)s
Account Management
CRM Software
Microsoft Office Suite
Conflict Resolutions
Customer Relations
Proficient in Hubspot
Customer Trend Analysis
Contract Management
Brand Development
New Business Development
Customer Service
Bid Request Management
National account management
Promotional sales events
Inventory Management
Problem-Solving
Sales Forecasting
Reliability
Project Management
Software
Microsoft Office
Adobe Creative Suite
NetSuite
IM2 Inventory
XHTML/CSS Mac and PC
AS400
Brandboom
JavaScript
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Relations Manager
Karasch
05.2022 - Current
CART/Captioning, Court Reporting
Continuing Education
01.2019 - 02.2022
Senior Buyer, Planner and Visual Merchandiser
A.I. Friedman
01.2013 - 10.2018
Assistant Buyer, e-commerce
Barnes and Noble.com
02.2012 - 09.2013
Sales and Marketing Assistant
Gamblin Artist Colors
03.2007 - 09.2010
Portland State University
Bachelor of Arts from Fine Arts/Painting
05.2001
Northern Virginia Community College
Associate of Applied Science from Web Development
05.2001
Court Reporting And CART/Captioning For NVRA
Court Reporting And CART/Captioning from Accessibility