Chelsey Lopez

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Devised effective marketing, sales, and other promotional initiatives.
• Greeted and assisted patients with check-in procedures.
• Planned and implemented innovative marketing strategies to drive sales.

• Generate weekly, monthly, quarterly, and annual reports
• Generate and distribute correspondence, memos, letters, faxes, and forms
• Responsible for creating and forming bonded books as needed
• Responsible for printing and tracking day cards for dispatch to distribute to drivers
• Organizing and maintaining filing system for the department as assigned
• Answering, screening, and redirecting phone calls
• Take messages and follow up accordingly
• Responsible for welcoming and directing visitors and clients
• Responsible for handling and prioritizing all outgoing and incoming communication such as e-mails, faxes, and packages
• Documented and researched public complaints
• Prepared written summaries of data when needed
• Ordered office supplies as needed
• Responsible for ensuring accuracy when inputting data electronically and handling confidential and time sensitive material
• Scheduling and organizing meetings, appointments and conferences
• Provided general administrative assistance to the department as needed
• Handles special requests and projects as needed
• Responsible for tracking of employee timecards
• Responsible for responding to and resolving administrative inquiries and questions
• Responsible for coordinating and scheduling travel, meetings, and appointments for managers or supervisors

Westchester County Call Center – (Liberty Lines)

• Managed and directed new hires on customer service protocols
• Answering, screening, and redirecting phone calls
• Take public complaints and enter them into the County’s database
• Provide directions, route information, delay and detour updates, and assist lost and found items
• Provide information regarding metro cards, paratransit and disability services

• Provided COVID-19 testing assistance at well-known University
• Registered students, faculty, and staff for COVID-19 tests
• Instructed students and employees regarding how to self-administer the tests
• Provided Administrative support to Campus Housing Department
• Performed extensive data entry, regarding FDNY Violations, Lab Permit information, student fit tests and employee trainings
• Performed extensive data entry, regarding bus transportation complaints, status reports, mileage tracking, and employee hearings
• (Liberty Lines – March2022)

• Manage front desk, answer phone calls, check in students for meetings, perform data entry and create spreadsheets
• Inform other students on campus about the Career Development office and resources
• Create and maintain social media platform profiles to promote the office
• Create and promote flyers around campus for events involving Career Development
• Research effective methods to improve promoting
• Attend and set up for events, workshops, and information sessions
• Capture photos and videos for each event, also live streamed specific workshops/info sessions on social media platforms

• Maintain retail display to ensure highest level of organization and presentation of product
• Meet product sales goals daily
• Advanced expertise in strategically organizing visual displays and all company merchandise
• Increase counter sales and assisted customers with fragrance purchases
• Help organize, prepare, and execute inventory assessments for the counter
• Develop relationships with new and existing clientele for special events
• Increase overall sales by recommending additional products

• Maintain retail display to ensure highest level of organization and presentation of product is achieved
• Selling products and services using solid arguments to prospective customers
• Performing cost-benefit analyses of existing and potential customers
• Develop relationships with new and existing clientele
• Meet product sale goals daily
• Display extensive product knowledge
• Demonstrate use of product and communicate product benefits
• Increase overall sales by recommending additional products
• Help organize, prepare, and execute inventory assessments for the counter