Allison Snow

Deliver courteous, efficient service to high- volume cardiology office to patients and families.

Manage patient intake, registration, scheduling, check in/check out, scheduling of cardiac testing, labs and procedures.

Accurately process payments and maintain financial records with accordance with organizational policies.

Train and mentor new staff members on patient representative duties, medical software, and office protocols.

Maintain and organize medical records, including scanning, uploading and verifying documentation nuclear stress tests, cardiac and non cardiac testing, operative reports, EKG's and cardiac clearances.

Coordinate with external vendors to fulfill lab and record requests accordingly. (LabCorp, Quest, Sharecare copy service, DIS, etc.)

Support clinical staff in vein procedures and the non sterile assistant, lab orders, training patients.

Prepare patient's charts in advance for the providers. Manage incoming/out coming record requests And ensuring audit readiness for insurance and Medicare renewals.

Uphold HIPAA compliance and protect patient privacy at all times.

Function as back up for front desk operations, phones and scheduling during high volume periods; transport patients via wheelchair when needed.

Welcome and greet clients,assist in retail. Answer questions of the services and products we offer.

Check in/check out, Schedule appointments, including cash handling, and using the software required to process transactions.

Work as a team member to provide a warm and welcoming experience with great customer service as a whole. Ensuring cleanliness in the entire spa area