ALLISON SWANSON
Phoenix,AZ
Summary
Social services professional with 19 years of expertise in program leadership, case management, and community advocacy. Skilled in developing and facilitating trauma-informed initiatives, cultivating partnerships, and fostering resilience to empower diverse individuals and communities.
Overview
19
19
years of professional experience
7
7
Certification
Work History
Director of Volunteer Engagement
Choices
Phoenix, AZ
05.2023 - Current
- Lead and facilitated monthly trainings and professional developments for volunteers and staff.
- Collaborated with team leaders to identify new opportunities for volunteers, expanding their impact and excellence in the organization.
- Established clear expectations and guidelines for all volunteers, ensuring consistency in performance across the organization.
- Evaluated the effectiveness of volunteer programs, making necessary adjustments for continuous improvement.
- Create, communicate and implement volunteer processes and procedures
Personal Growth Coach
Allison Swanson Coaching
PHOENIX, AZ
03.2018 - Current
- Co-facilitation of online trauma healing groups.
- Individual support and coaching for group members.
- Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.
- Guide clients in the development of skills or strategies for dealing with their problems.
- Refer patients, clients, or family members to community resources or to specialists as necessary.
Home and Community-Based Services Coordinator
Arizona Autism
Phoenix, AZ
06.2021 - 05.2023
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Assisted in coordinating interviews and managing onboarding activities for new hires.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed client and provider relationships to secure best quality of services for organizational goals.
- Oversaw scheduling and treatment coordination for both clients and personnel.
Assistant/Social Media Manager
Arizona Anti-Trafficking Network/ AATN
PHOENIX, AZ
05.2017 - 02.2018
- Provided support to the Director in planning and completing trainings throughout the State of Arizona on Human Trafficking. Trainings were for law enforcement, healthcare worker and social service providers.
- Maintained website updates and daily social media management.
- Attended community meetings and maintained positive relationship with community partners.
Intern
Arizona Trauma Institute
MESA, AZ
05.2017 - 01.2018
- Analyzing and recording data to achieve understanding of individual and organizational goals.
- Assisted with creation of Trauma Informed Certification program for organizations and schools.
- Attended trainings to gain an understanding of Professional Resilience in Social Work and Human Services.
- Gained multiple certifications for providing Trauma Informed Care to families and individuals.
Human Trafficking Case Manager
Sojourner Center
PHOENIX, AZ
04.2016 - 05.2017
- Trauma informed case management support to individuals who had been impacted by human trafficking and domestic violence.
- Substance abuse and PTSD recovery group facilitation.
- System advocacy to meet the unique needs of each person.
- Cultural considerations and language interpretation services navigation.
- Gathered and analyzed cultural, educational, social and demographic data about the community to guide program development.
Clinician Aid Supervisor
New Arizona Family
PHOENIX, AZ
03.2008 - 02.2010
- Assess patients for risk of suicide attempts.
- Collect information about clients through interviews, observation, or tests.
- Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.
- Guide clients in the development of skills or strategies for dealing with their problems.
- Develop and implement treatment plans based on clinical experience and knowledge.
Case Manager
New Arizona Family
PHOENIX, AZ
06.2006 - 03.2008
- Counsel clients in individual or group sessions to assist them in dealing with substance abuse, mental or physical illness, poverty, unemployment, or physical abuse.
- Interview clients, review records, conduct assessments, or confer with other professionals to evaluate the mental or physical condition of clients or patients.
- Collaborate with counselors, physicians, or nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
- Monitor, evaluate, and record client progress with respect to treatment goals.
Education
Bachelor of Arts (B.A.) - Social Work
THE COLLEGE OF ST. SCHOLASTICA
DULUTH, MN02.2018
Associate in Arts (A.A.) - Human Services
GRACE CHRISTIAN UNIVERSITY
GRAND RAPIDS, MI07.2016
Skills
- Adaptability
- Leadership
- Problem-Solving
- Empathy
Certification
- Forward-Facing Trauma Therapy: Healing the Moral Wound
- Loving Them is Not Enough: What Every Parent Should Know
- Sex Trafficking & Sex Industry Exploitation: Understanding and Treating the Multidimensional Needs of Victims
- Professional Resilience and Compassion Fatigue Prevention
- Trauma Treatment for Children Calming the Dragon, Using the Body to Improve Care
- Creating Safety & Stability, Establishing a Foundation for Healing
- Conquer Method Certified/ Certified Trauma Healing Coach
Community Involvement
- Administrative Assistant, Mending the Soul 2012-2015
- Community Care Director, Prodigal Church 2015-2017
- Vacation Bible School Team Lead, The Bridge Church 2023-2025
- Board of Directors Vice President, Applejack's Ranch 2023-Current
Timeline
Director of Volunteer Engagement
Choices
05.2023 - Current
Home and Community-Based Services Coordinator
Arizona Autism
06.2021 - 05.2023
Personal Growth Coach
Allison Swanson Coaching
03.2018 - Current
Assistant/Social Media Manager
Arizona Anti-Trafficking Network/ AATN
05.2017 - 02.2018
Intern
Arizona Trauma Institute
05.2017 - 01.2018
Human Trafficking Case Manager
Sojourner Center
04.2016 - 05.2017
Clinician Aid Supervisor
New Arizona Family
03.2008 - 02.2010
Case Manager
New Arizona Family
06.2006 - 03.2008
Associate in Arts (A.A.) - Human Services
GRACE CHRISTIAN UNIVERSITY
Bachelor of Arts (B.A.) - Social Work
THE COLLEGE OF ST. SCHOLASTICA