Summary
Overview
Work History
Education
Skills
Certification
Community Involvement
Timeline
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ALLISON SWANSON

ALLISON SWANSON

Phoenix,AZ

Summary

Social services professional with 19 years of expertise in program leadership, case management, and community advocacy. Skilled in developing and facilitating trauma-informed initiatives, cultivating partnerships, and fostering resilience to empower diverse individuals and communities.

Overview

19
19
years of professional experience
7
7
Certification

Work History

Director of Volunteer Engagement

Choices
05.2023 - Current
  • Lead and facilitated monthly trainings and professional developments for volunteers and staff.
  • Collaborated with team leaders to identify new opportunities for volunteers, expanding their impact and excellence in the organization.
  • Established clear expectations and guidelines for all volunteers, ensuring consistency in performance across the organization.
  • Evaluated the effectiveness of volunteer programs, making necessary adjustments for continuous improvement.
  • Create, communicate and implement volunteer processes and procedures

Personal Growth Coach

Allison Swanson Coaching
03.2018 - Current
  • Co-facilitation of online trauma healing groups.
  • Individual support and coaching for group members.
  • Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.
  • Guide clients in the development of skills or strategies for dealing with their problems.
  • Refer patients, clients, or family members to community resources or to specialists as necessary.

Home and Community-Based Services Coordinator

Arizona Autism
06.2021 - 05.2023
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Assisted in coordinating interviews and managing onboarding activities for new hires.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Managed client and provider relationships to secure best quality of services for organizational goals.
  • Oversaw scheduling and treatment coordination for both clients and personnel.

Assistant/Social Media Manager

Arizona Anti-Trafficking Network/ AATN
05.2017 - 02.2018
  • Provided support to the Director in planning and completing trainings throughout the State of Arizona on Human Trafficking. Trainings were for law enforcement, healthcare worker and social service providers.
  • Maintained website updates and daily social media management.
  • Attended community meetings and maintained positive relationship with community partners.

Intern

Arizona Trauma Institute
05.2017 - 01.2018
  • Analyzing and recording data to achieve understanding of individual and organizational goals.
  • Assisted with creation of Trauma Informed Certification program for organizations and schools.
  • Attended trainings to gain an understanding of Professional Resilience in Social Work and Human Services.
  • Gained multiple certifications for providing Trauma Informed Care to families and individuals.

Human Trafficking Case Manager

Sojourner Center
04.2016 - 05.2017
  • Trauma informed case management support to individuals who had been impacted by human trafficking and domestic violence.
  • Substance abuse and PTSD recovery group facilitation.
  • System advocacy to meet the unique needs of each person.
  • Cultural considerations and language interpretation services navigation.
  • Gathered and analyzed cultural, educational, social and demographic data about the community to guide program development.

Clinician Aid Supervisor

New Arizona Family
03.2008 - 02.2010
  • Assess patients for risk of suicide attempts.
  • Collect information about clients through interviews, observation, or tests.
  • Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.
  • Guide clients in the development of skills or strategies for dealing with their problems.
  • Develop and implement treatment plans based on clinical experience and knowledge.

Case Manager

New Arizona Family
06.2006 - 03.2008
  • Counsel clients in individual or group sessions to assist them in dealing with substance abuse, mental or physical illness, poverty, unemployment, or physical abuse.
  • Interview clients, review records, conduct assessments, or confer with other professionals to evaluate the mental or physical condition of clients or patients.
  • Collaborate with counselors, physicians, or nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
  • Monitor, evaluate, and record client progress with respect to treatment goals.

Education

Bachelor of Arts (B.A.) - Social Work

THE COLLEGE OF ST. SCHOLASTICA
DULUTH, MN
02.2018

Associate in Arts (A.A.) - Human Services

GRACE CHRISTIAN UNIVERSITY
GRAND RAPIDS, MI
07.2016

Skills

  • Adaptability
  • Leadership
  • Problem-Solving
  • Empathy

Certification

  • Forward-Facing Trauma Therapy: Healing the Moral Wound
  • Loving Them is Not Enough: What Every Parent Should Know
  • Sex Trafficking & Sex Industry Exploitation: Understanding and Treating the Multidimensional Needs of Victims
  • Professional Resilience and Compassion Fatigue Prevention
  • Trauma Treatment for Children Calming the Dragon, Using the Body to Improve Care
  • Creating Safety & Stability, Establishing a Foundation for Healing
  • Conquer Method Certified/ Certified Trauma Healing Coach

Community Involvement

  • Administrative Assistant, Mending the Soul 2012-2015
  • Community Care Director, Prodigal Church 2015-2017
  • Vacation Bible School Team Lead, The Bridge Church 2023-2025
  • Board of Directors Vice President, Applejack's Ranch 2023-Current

Timeline

Director of Volunteer Engagement

Choices
05.2023 - Current

Home and Community-Based Services Coordinator

Arizona Autism
06.2021 - 05.2023

Personal Growth Coach

Allison Swanson Coaching
03.2018 - Current

Assistant/Social Media Manager

Arizona Anti-Trafficking Network/ AATN
05.2017 - 02.2018

Intern

Arizona Trauma Institute
05.2017 - 01.2018

Human Trafficking Case Manager

Sojourner Center
04.2016 - 05.2017

Clinician Aid Supervisor

New Arizona Family
03.2008 - 02.2010

Case Manager

New Arizona Family
06.2006 - 03.2008

Associate in Arts (A.A.) - Human Services

GRACE CHRISTIAN UNIVERSITY

Bachelor of Arts (B.A.) - Social Work

THE COLLEGE OF ST. SCHOLASTICA