Allison Thieverge
Kansas City,MO
Summary
With years of experience in client satisfaction, I excel in fast-paced environments, utilizing technology for effective communication and problem-solving. Recognized for my organized and reliable communication skills, I go beyond conventional methods. I implement assessment strategies to track client satisfaction, showcasing a keen ability to analyze and adjust strategies. My expertise in behavior management allows me to address challenging situations with a client-centric approach.
Overview
3
3
years of professional experience
Work History
Assistant Teacher
Ability KC
Kansas City
09.2023 - Current
- Seamlessly substituted role of lead when needed, expanding on existing lesson planning and classroom functions as appropriate
- Implemented behavior management techniques to address challenging behaviors.
- Applied classroom curriculum, student goals, and knowledge of age-appropriate child development to fully enrich every student’s daily routine.
- Utilized assistive technology in educating and furthering development of students
Teacher Aide
MO Dept of Secondary Education
Kansas City
04.2021 - 09.2023
- Accommodated for each student's individual communication needs and encouraged growth
- Provided a safe and enriching school environment for students and ensured their daily self-care needs were met
- Worked with students towards developing various skills in order to reach their personalized, individual goals, documenting and reporting progress statistics to lead teacher
- Prioritized clear communication of student needs and developmental achievements with lead teacher.
- Utilized technology-based learning tools to enhance classroom instruction.
Associate Team Lead
H&R Block
Kansas City
12.2020 - 04.2022
- Studied and utilized team strengths in order to achieve one of the top performing offices in the Kansas City region
- Offered services tailored to each client's specific interests
- Organized and conducted regular team meetings to review performance, set objectives and discuss strategies for improvement.
- Provided support to team members in resolving complex customer issues.
- Created, updated, and monitored tax prep schedules for multiple professionals.
Education
Bachelor of Arts -
Metropolitan Community College of Kansas City
true02-2025
High School Diploma -
Lee's Summit Sr. High School
Lee's Summit, MO05-2017
Skills
- Financial Acumen
- Sales and Marketing
- Technical Support
- Highly Organized
- Call Center Operations
- Behavior Management
- Special Education Support
- Team Management
- Documentation and Reporting
- Attention to Detail
Languages
German
Professional
ASL (Sign)
Elementary
References
Mathewos Keller - Lead Internal IT Associate, H&R Block - (816) 442-2120
A'Yanna Tomlin - Back Office Manager, Diamonds Direct - (913) 850 3992
Timeline
Assistant Teacher
Ability KC
09.2023 - Current
Teacher Aide
MO Dept of Secondary Education
04.2021 - 09.2023
Associate Team Lead
H&R Block
12.2020 - 04.2022
Bachelor of Arts -
Metropolitan Community College of Kansas City
High School Diploma -
Lee's Summit Sr. High School
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