Allison Thomas
Snellville,GA
Summary
Dynamic leader and analytical thinker with a proven track record at VoiceNation and the Norcross Police Department. Elevated to BCT Team Leader for exceptional customer service and problem-solving skills. Expert in team motivation and data analysis, driving significant improvements in department operations. Committed to delivering results through detail-oriented strategies and collaborative teamwork.
Overview
7
7
years of professional experience
1
1
Certification
Work History
(BCT) Team Leader
VoiceNation
Duluth, GA
05.2024 - Current
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Maintained positive working relationship with fellow staff and management.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Collaborated with other departments to ensure alignment of goals across teams.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Customer Service Representative
VoiceNation
Duluth, GA
12.2023 - 05.2024
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered customer inquiries and provided accurate information regarding products and services.
Social Media Manager
Norcross Police Department
Norcross, GA
01.2022 - 10.2023
- Performs research on current benchmark trends and audience preferences
- Designs and implements social media strategy to align with business goals
- Sets specific objectives and reports on ROI
- Generates, edits, publishes and shares engaging content daily for the department (e.g
- Original text, photos, videos and news)
Crime Scene Technician & Property/Evidence Custodian
Norcross Police Department
Norcross, GA
07.2020 - 10.2023
- Analyzes crime scenes to determine what evidence should be collected and how
- Takes photographs of the crime scene and evidence
- Makes sketches of the crime scene
- Records observations and findings, such as the location and position of evidence
- Collects evidence, including weapons, fingerprints, and bodily fluids
- Logs, records, enters data, generates, and maintains various reports on evidence/property in department custody or storage
- Dispenses, disposes, and releases property in an appropriate and legal manner, in accordance with established guidelines of evidence and property
Communications Officer
Norcross Police Department
Norcross, GA
07.2019 - 07.2020
- Received and answered emergency and non-emergency calls
- Recorded all the calls
- Proactively addressed problems and suggested solutions
- Received and dispatched orders
- Assessed situations and prioritized calls
- Oversaw the route of field units and tracked delivery status of products
Restaurant Teller
Zaxby's
Lawrenceville, GA
10.2017 - 07.2019
- Processed customer orders and recorded them in the restaurant database
- Relayed customers' orders to the kitchen staff
- Ensured all orders are delivered to the customers in a timely manner
- Accepted cash and returned the correct change
Legal Internship
Lilburn Police Department
Lilburn, GA
08.2017 - 11.2017
- Assisted in research projects and case management
- Researched and assisted in department's community outreach, and social media development and assistance
Education
Master of Science -
University of Florida
Gainesville, FL01-2027
Bachelor's Degree - Criminal Justice - Specialization in Forensic Science
American InterContinental University
Atlanta, GA11.2017
High School -
Berkmar High School
Lawrenceville, GA05.2014
High School -
Norcross High School
Norcross, GA05.2011
Skills
- Detail-Oriented
- Punctual
- Honest
- Motivated worker
- Organized
- Eager to Learn
- Teamwork and collaboration
- Team motivation
- Analytical thinking
- Attention to detail
Certification
- Dispatch Certification, 12/19
- Crime Scene Certification, 04/22
- CPR Certification, 06/17
References
- A. Elizabeth Roberts, 706-717-0143
- B. Michelle Johnson, 1-205-886-1125
- C. Jace Grafe, 443-876-4102
- D. Robert Kirschner, 770-638-2240; Office 404-516-0301
- E. Wanda Ireland, 404-786-2585
- F. Yammy Garcia, 678-979-0638
- G. Gabriela Sanchez, 404-735-9614
- H. Amber Snavely, 678-906-9124
Accomplishments
- Alpha Phi Sigma member (National Criminal Justice Honor Society), 11/17
- Graduated Magna Cum Laude with Bachelor’s Degree in Criminal Justice – Specialization in Forensic Science, 11/17
Timeline
(BCT) Team Leader
VoiceNation
05.2024 - Current
Customer Service Representative
VoiceNation
12.2023 - 05.2024
Social Media Manager
Norcross Police Department
01.2022 - 10.2023
Crime Scene Technician & Property/Evidence Custodian
Norcross Police Department
07.2020 - 10.2023
Communications Officer
Norcross Police Department
07.2019 - 07.2020
Restaurant Teller
Zaxby's
10.2017 - 07.2019
Legal Internship
Lilburn Police Department
08.2017 - 11.2017
Master of Science -
University of Florida
Bachelor's Degree - Criminal Justice - Specialization in Forensic Science
American InterContinental University
High School -
Berkmar High School
High School -
Norcross High School
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