Juan C Duque
West New York,NJ
Summary
Dedicated sales and marketing professional who exceeds goals, retains customers and maintains a strong reputation for customer satisfaction.
Overview
24
24
years of professional experience
Work History
Merchandise Execution Team- Team Leader
The Home Depot
North Bergen, NJ
01.2009 - Current
- Provide guidance/direction to team throughout projects
- Delegate responsibilities and duties to additional MET associates when manager is not present
- Ensure MET associates are completing projects on time
- Read and interpret plan-o-gram to ensure set compliance
- Straighten, clean and merchandise product to ensure merchandise is presented in a visually appealing manner
- Organize product and perform focused pack-down on low stock and out-of-stock products
- Maintain, straighten and clean shelves, fixtures, displays and product.
- Maintain up to date paperwork that coordinates with the MET service standards
- Execute approved projects requested by store, district, and regional leadership
- Describe features and benefits of product to store associates on new items when project specifies
- Explain steps needed to complete project, and products needed, when assisting a customer
- Suggest related items/services outside of department that customers may need for project
- Participate in monthly training curriculum
- Execute seasonal resets
- Utilize store systems to access merchandizing reports
- Read, interpret, and execute action based on findings
- Track and record all hours worked per project
Department Supervisor of Floor and Wall
The Home Depot
North Bergen, NJ
03.2008 - 01.2009
- Supervise the work activities of Associates within floor and wall department
- Communicate store objectives to Associates using the appropriate programs and tools
- Train and develop Associates within the work team, through the management of training calendar and curriculum
- Engage in coaching for the development of Associates
- Participate in the interview process for hiring of new Associates and partner with store management on recommendations
- Provide input into appropriate discipline decisions related to Associates
- Provide quarterly input to the Associates on performance appraisals and make recommendations on promotion
- Accountable for direct supervision of the work activities of subordinates, which requires planning, monitoring and review of work
- Direct supervision of a shift or the coordination of multiple work groups
- Makes recommendations concerning selection, termination, performance appraisal and professional development
- Met all quarterly sales goals.
Paint Sales Associate
The Home Depot
North Bergen, NJ
01.2007 - 03.2008
- Recommend, select, and help locate and/or obtain merchandise based on customer needs and desires.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Maintain the in-stock condition of assigned areas, and ensure that it is clean, safe and well stocked.
- Explain the steps needed to complete projects and the products needed
- Escort customers to appropriate merchandise, no matter what department
Carpet Installer
Starr Carpet
Englewood, NJ
01.2003 - 01.2006
- Take measurements and study floor sketches to calculate the area to be carpeted and amount of material needed.
- Plan the layout of the carpet, allowing for expected traffic patterns and placing seams for best appearance and longest wear.
- Cut and trim carpet to fit along wall edges, and openings, finishing the edges with a wall trimmer.
Sales Associate
Starr Oriental Rugs
Englewood, NJ
01.2001 - 01.2003
- Assist customers with special orders and installed sales
- Assist with the upkeep, cleaning and maintenance of the showroom.
- Responsible for the shipping and receiving of oriental rugs.
- Provide information about different rug styles and price ranges.
- Deliver and install rugs within a timeline.
- Take phone calls and handle issues quickly, accurately and professionally
Education
High School Diploma -
Juan Manuel Mejia
Secaucus, NJ1998
Real Estate Certification - Real Estate
Meadowlands School of Real Estate
Secaucus, NJ2014
Skills
- Customer service-oriented
- Detail-oriented
- Excellent teamwork
- Works well independently
- Fluent in [Language]
- Client-oriented
Product knowledge
Service-minded
Order processing
Expertise in shrink control Motivated seller
Persuasive communicator Accurate
Efficient
Multi-tasker
Timeline
Merchandise Execution Team- Team Leader
The Home Depot
01.2009 - Current
Department Supervisor of Floor and Wall
The Home Depot
03.2008 - 01.2009
Paint Sales Associate
The Home Depot
01.2007 - 03.2008
Carpet Installer
Starr Carpet
01.2003 - 01.2006
Sales Associate
Starr Oriental Rugs
01.2001 - 01.2003
High School Diploma -
Juan Manuel Mejia
Real Estate Certification - Real Estate
Meadowlands School of Real Estate