Allison Touchstone
Bierhaul Farmhouse
West Chester,PA
12
years of professional experience
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Work History
Server/Bartender
4 Years 5 Months- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Serve food and beverages promptly with focused attention to customer needs.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
- Helped with consulting when opening the restaurant
- Handle guest complaints, needs and concerns
- Help with social media and marketing materials
- Maintain full knowledge of craft beer and menu items
- Assist in opening and closing duties, including restocking items, daily cleaning duties
Front Of House Manager
1 Year 11 Months- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele. Resolved guests complaints while also maintaining a positive customer environment.
- Maintained a positive team environment by encouraging teamwork and respect in accordance with the company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Maintain full knowledge of craft beer and menu items
- Hold daily meetings with front of house team to update them on any menu changes and what our current focus for the week is
- Conducted employee interviews for multiple different positions
- Trained new hires on company policies, procedures, as well as proper food handling techniques which resulted in reduced turnover rates.
- Assist in opening and closing duties, including restocking items, daily cleaning duties
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Answer questions about menu selections and make recommendations based on guests tastes and needs
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Educate guests and staff on differences in beer styles
- Maintained a positive team environment by encouraging teamwork and respect in accordance with the company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Conducted regular training sessions on new menu items and service techniques, keeping team informed and engaged.
- Facilitated team meetings to discuss performance goals, operational challenges, and to share best practices among front-of-house staff.
- Maintained high standards of cleanliness and organization throughout dining area and front-of-house operations, ensuring welcoming environment.
Front of House Manager
2 Years 7 Months- Maintain full knowledge of craft beer and menu items
- Assist in opening and closing duties, including restocking items, daily cleaning duties
- Answer questions about menu selections and make recommendations based on guests tastes and needs
- Educate guests on differences in beer styles, including brewing process and ingredients
- Performed cash handling activities and secured nightly bank deposits.
- Maintained Inventory
- Updated company documents
- Prepared weekly front of house team member schedules.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Certified Trainer and Server
7 Years 8 Months- Train new employees as they are hired
- Provide ongoing training to newer employees
- Assist in opening and closing duties, including restocking items, daily cleaning duties
- Maintain menu knowledge: Memorize daily specials, limited time only options, as well as an extensive, rotating craft beer menu
- Answer questions about menu selections and make recommendations when needed and requested
- Assist with guest needs, complaints and concerns.
- Monitored participant workflow and behaviors throughout training process.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Administrative Assistant
1 Year- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Inventory control
- Participate in budget development and program planning
- Maintain a high level of confidentiality
- Maintain payroll records
- Administer new hire paperwork and maintain employee files
- Maintain and enforce attendance policy
- Daily and weekly supply order as needed
- Assist with opening and closing duties
- Perform clerical work and general administrative duties such as emailing, copying and faxing.
Education
High School Diploma
Skills
Customer engagement
Staff and shift management
Pre-Shift walkthrough
Strong work ethic
Strong multitasking
Guest relations
Performance assessment
Timeline
Server/Bartender
Bierhaul Farmhouse
06.2022 - CurrentRead More
Front Of House Manager
Bistro on Bridge
03.2022 - 02.2024Read More
Front of House Manager
Stolen Sun Brewery and Roastery
08.2019 - 03.2022Read More
Administrative Assistant
Dicks Sporting Goods
05.2018 - 05.2019Read More
Certified Trainer and Server
UNO Chicago Bar & Grill
06.2014 - 02.2022Read More
Upper Merion High School
High School Diploma
Read More