Yolanda Biondo
Arlington Heights,IL
Summary
Dedicated bartender/server with over 12 years of experience in cocktail preparation/waitressing and customer relationship management. Committed to enhancing guest experiences and maintaining operational efficiency through effective communication and responsible alcohol service. Friendly Bartender with exceptional [Skill] and [Skill] skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Server/Bartender
Triple Shift Entertainment
Morton Grove, Illinois
2014.04 - Current
- Delivered exceptional customer service, enhancing guest experiences and fostering loyalty.
- Prepared cocktails and beverages based on customer preferences, ensuring satisfaction and repeat visits.
- Trained new bartenders on drink preparation and service standards, promoting consistency and quality in customer service.
- Maintained cleanliness and organization of bar area during shifts, upholding high sanitary standards.
- Oversaw inventory levels and organized supplies for the bar., restocking supplies to maintain operational efficiency.
- Enforced age regulations by checking drink limits. to prevent over-intoxication and ensured compliance with age regulations.
- Operated cash register and point of sale system accurately for transactions.
- Developed strong working relationships with colleagues through effective communication.
Education
High School Diploma -
Carl Schurz
Chicago, IL1987-01
Skills
- Cocktail mixing
- Drink preparation techniques
- Garnish preparation
- Alcohol service
- Bar inventory management
- Transaction processing
- Alcohol regulation compliance
- Customer engagement
- Time management
- Team collaboration
- Relationship management
- Communication skills
- Problem solving
- Organizational skills
- Food delivery
- Guest engagement
- POS operation
- Guest seating
- Point of sale operation
- Safe food handling
- Professional appearance
- Beverage preparation
- Tableside etiquette
- Dining customer service
- Customer service
- Positive guest interactions
- Responsible beverage service
Certification
- Bassett Certified
Timeline
Server/Bartender
Triple Shift Entertainment
2014.04 - Current
High School Diploma -
Carl Schurz