Sylvie Brogan
Iowa City,IA
Summary
Adaptable hospitality professional with a background in guest service, POS transactions, and sanitation standards. Skilled in resolving concerns, restocking supplies, and keeping service areas organized. Focused on delivering friendly, high-quality service in busy environments.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Big Grove Brewery
Iowa City, Iowa
08.2022 - Current
- Greeted guests and guided craft beer selections at brewery taproom.
- Mixed cocktails and poured draft beers with consistent presentation.
- Processed orders through POS system and handled cash payments.
- Monitored tables and resolved guest concerns with professional service.
- Restocked glassware, beer lines, and bar supplies during shifts.
- Cleaned service areas and followed sanitation standards for taproom operations.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
Bachelor of Arts - Business Marketing
University of Iowa
Iowa City, IA12-2025
Skills
- Guest service
- Table service
- Draft beer service
- Cocktail mixing
- POS systems
- Customer service
- Communication skills
- Listening skills
- Fast learner
- Multitasking and prioritization
- Teamwork and collaboration
- Problem-solving aptitude
Timeline
Server/Bartender
Big Grove Brewery
08.2022 - Current
Bachelor of Arts - Business Marketing
University of Iowa