Allison Townsend
Brainerd,MN
Summary
Dedicated to supporting emotional, social and academic development of young children. Skilled in creating and managing programs to create safe, secure and nurturing environment for children. Experienced in successful staff management and program development.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
Acheiving Independence
02.2023 - Current
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Assistant Director
Annie's Childcare And Learning Center
02.2019 - Current
- Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
- Assisted in maintaining accurate records of attendance, allergies, and individualized care plans for each child.
- Promoted language development through storytelling, songs, and engaging conversations.
- Developed effective time management abilities to balance multiple responsibilities, including daily lesson planning, engaging with children, and maintaining a clean environment.
Server
Dunmire's
06.2022 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host
Buffalo Wild Wings
10.2021 - 05.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Delivered pick-up and curbside orders to guests.
Cashier
Target
11.2018 - 07.2019
- Monitored self-checkout systems and provided help in resolving complex problems.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
McDonald's
10.2015 - 03.2019
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Developed strong communication skills while interacting with diverse clientele daily.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
Education
No Degree -
Central Lakes College
Brainerd, MNHigh School Diploma -
Brainerd High School
Brainerd, MN06.2018
Skills
- Behavior redirection
- Employee Training
- Excellent Communication
- Problem-Solving
- Multitasking proficiency
- Strong Work Ethic
- Exceptional customer service
- Childcare experience
- Critical Thinking
Timeline
Direct Support Professional
Acheiving Independence
02.2023 - Current
Server
Dunmire's
06.2022 - 10.2022
Host
Buffalo Wild Wings
10.2021 - 05.2022
Assistant Director
Annie's Childcare And Learning Center
02.2019 - Current
Cashier
Target
11.2018 - 07.2019
Cashier
McDonald's
10.2015 - 03.2019
No Degree -
Central Lakes College
High School Diploma -
Brainerd High School
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