Allison Towsley
Fulton
Summary
Dynamic leader with proven expertise in store operations and team management, honed at GameStop. Excels in customer service management and staff coaching, significantly enhancing customer satisfaction and loyalty. Demonstrated ability to adapt to changing demands, with a keen focus on achieving over 90% in compliance and audit scores. Skilled in both critical thinking and cash handling accuracy, driving profitability and operational efficiency.
Overview
12
12
years of professional experience
Work History
Keyholder Manager
GameStop
09.2024 - 01.2025
- Accepted and processed customer returns.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Ensured compliance with all company policies and regulations by conducting regular audits and staff trainings.
- Opened inventory boxes and restocked shelves.
- Coordinated special events such as product launches or sales promotions to attract new customers.
- Established strong relationships with vendors, negotiating favorable terms to maximize profitability.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
Operator
Novelis
05.2015 - 08.2023
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Increased overall product quality through meticulous attention to detail during operation processes.
Order Selector
McLane Northeast
02.2013 - 05.2015
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Minimized damaged items through careful handling of fragile products while selecting orders.
- Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
- Collaborated with fellow Order Selectors to ensure efficient workflow during high-volume periods.
Education
High School Diploma -
G Ray Bodley High School
Fulton, NYSkills
- Store operations
- Team management
- Task delegation
- Employee scheduling
- Strong leadership
- Cash handling
- Customer service
- Customer service management
- Training and mentoring
- Team building
- Cash handling accuracy
- Scheduling coordination
- Safety enforcement
- Daily reporting
- Personnel scheduling
- Bank deposits
- Opening and closing coordination
- Front end operations
- Willingness to learn
- Teamwork and collaboration
- Multitasking and prioritizing
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Critical thinking
- Customer satisfaction
- Organizational skills
- Staff coaching and training
- Handling complaints
- Adaptable to changing demands
Girl Scout Leader
- Conflict resolution between girls and parents.
- Lesson planning for a week to week basis
- Research ideas to complete badge requirements
- Provide a safe and secure space for girls to be themselves.
Cheerleading Coach
- Assist with coming up with the routine
- Communicate with coaches and parents
- Follow all YCADA guidelines
- Making sure the girls stayed safe during practice
Timeline
Keyholder Manager
GameStop
09.2024 - 01.2025
Operator
Novelis
05.2015 - 08.2023
Order Selector
McLane Northeast
02.2013 - 05.2015
High School Diploma -
G Ray Bodley High School