Allison Walker
Traverse City,MI
Summary
Dynamic professional with a proven track record in customer service proficiency, honed across roles from GEICO to Hair Art. Excelled in creating custom looks and enhancing client satisfaction, leveraging strong communication skills and a keen eye for detail. Achieved significant improvements in client retention and service quality, without relying on numerical specifics.
Overview
6
6
years of professional experience
Work History
Independent Stylist
Hair Art
Lake Leelanau, MI
07.2024 - Current
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Greeted customers, answered phones and booked appointments.
Assistant Manager
The Fish Hook (seasonal)
Leland, MI
08.2021 - Current
- Stock and maintain a neat appearance of the shop.
- Open and close the shop during the shift.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Implemented quality control measures to uphold company standards.
Stylist
Premier 31 Salon
Traverse City, Michigan
05.2023 - 05.2024
- Created custom looks for clients based on their individual style, body type, and personality.
- Organized and maintained an inventory of clothing, accessories, and beauty products.
- Provided personal consultations to determine clients' styling needs and preferences.
- Maintained records of client purchases and services rendered.
Tasting Room Associate
Boathouse Vineyards Tasting Room
Lake Leelanau, MI
11.2022 - 04.2023
- Communicated with incoming guests to offer assistance and friendly service.
- Demonstrated advanced wine knowledge to assist guests with tasting choices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
ROADSIDE ASSISTANCE AGENT
GEICO
Indianapolis, IN
10.2018 - 03.2021
- Provide solutions within the customers best interest
- Handle complaints and deescalate situations
- Ensure excellent customer interaction on every call
- Consistently meet high expectations for metrics
DIRECT SUPPORT PROFESSIONAL
LEL Home Services
Indianapolis, IN
10.2018 - 01.2020
- Provide care for children with special needs
- Assist client with daily tasks
- Teach clients to become more independent
- Maintain daily documentation on clients progress
Education
Traverse City Beauty College
Traverse City, MI03.2023
High School Diploma -
North Central High School
Indianapolis, IN05.2017
Some College (No Degree) - Media Arts and Science
IUPUI
Indianapolis, INSkills
- Drawer balancing
- Product restocking
- Returns processing
- Customer Service Proficiency
- Purchase assistance
Timeline
Independent Stylist
Hair Art
07.2024 - Current
Stylist
Premier 31 Salon
05.2023 - 05.2024
Tasting Room Associate
Boathouse Vineyards Tasting Room
11.2022 - 04.2023
Assistant Manager
The Fish Hook (seasonal)
08.2021 - Current
ROADSIDE ASSISTANCE AGENT
GEICO
10.2018 - 03.2021
DIRECT SUPPORT PROFESSIONAL
LEL Home Services
10.2018 - 01.2020
Traverse City Beauty College
High School Diploma -
North Central High School
Some College (No Degree) - Media Arts and Science
IUPUI
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