Elanna Solitaire

Work History

TJ’s Hair Art and Beauty

2020.10 - Current

Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
Resolve customer complaints through phone/in person.
Schedule appointments
Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
Collaborated with human resources team to provide full coverage for department and create equitable schedules for cosmetics personnel.
Maintained accurate inventory and sales records for department.
Managed team of 13 associates in cosmetics department to achieve and maintain highest standards of customer service.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Maintained financial controls(Microsoft), planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Built relationships with customers and community to establish long-term business growth.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Famous Daves BBQ

2018.01 - 2020.08

Bussed and reset tables to keep dining room and work areas clean.
Cultivated warm relationships with regular customers.
Upsold high-profit items to enhance sales numbers.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Answered customers' questions, recommended items, and recorded order information.

Jack in the Box

2014.08 - 2019.08

Generated repeat business through exceptional customer service.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored team members to enhance professional development and accountability in workplace.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.