Marieann Santos
Tacoma,WA
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
9
9
years of professional experience
Work History
Receptionist
Cascade Eye and Skin Centers
06.2023 - Current
- Managed patient scheduling using electronic health record systems to optimize appointment availability.
- Assisted patients with inquiries, providing clear information on services and procedures to enhance client satisfaction.
- Coordinated communication between medical staff and patients, ensuring timely updates and follow-up appointments.
- Maintained organized front desk operations by efficiently handling incoming calls and managing correspondence.
- Supported administrative tasks, including filing, data entry, and processing insurance information for accuracy.
- Trained new receptionists on operational procedures and customer service protocols to enhance team performance.
- Answered phone promptly and directed incoming calls to correct offices.
Online Personal Shopper
Walmart
07.2016 - 06.2024
- Utilized customer relationship management software to track orders and maintain client communication.
- Collaborated with vendors to secure best prices and exclusive promotions for clients.
- Analyzed market trends to recommend products that enhance client satisfaction and loyalty.
- Trained new team members on product knowledge and customer service protocols.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Education
High School Diploma -
Gates High School
Tacoma, WA06.2015
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling
- Customer and client relations
Timeline
Receptionist
Cascade Eye and Skin Centers
06.2023 - Current
Online Personal Shopper
Walmart
07.2016 - 06.2024
High School Diploma -
Gates High School
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