Allison Watson
Cincinnati
Summary
Dynamic Customer Service Representative with the Internal Revenue Service, adept at tax law compliance and issue resolution. Expertly navigated complex tax regulations to ensure accurate account adjustments and fostered strong customer relationships. Proven ability to interpret IRS policies, enhancing client satisfaction and maintaining compliance with recordkeeping requirements.
Overview
38
38
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service
Covington
10.1989 - Current
- Identified and appropriately referred issues meeting referral criteria.
- Consistently made correct decisions in such areas as calling to request more information, resolving the issue, or requesting advice from the tax law.
- Fully explained any tax account adjustment.
- Knowledge of current tax law, IRS policies, practices, regulations, procedures and Internal Revenue Code to identify and determine the correct tax liability and compliance with recordkeeping and reporting requirements.
Data Entry Clerk
06.1987 - 10.1989
- I worked for several temporary companies performing various data entry and clerical positions.
Education
Bachelor of Science - Business Administration
Xavier University
06.1987
Skills
- Tax law compliance
- Issue resolution
- Account adjustments
- IRS regulations
- Recordkeeping essentials
- Customer relationship management
Timeline
Customer Service Representative
Internal Revenue Service
10.1989 - Current
Data Entry Clerk
06.1987 - 10.1989
Bachelor of Science - Business Administration
Xavier University
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